GEM Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!
Position Overview
As a Generac Generator Technician, you will be responsible for troubleshooting and repair of generators (mostly residential, some commercial and industrial). Great customer service and communication skills with internal staff especially when interacting with company clientele. Prepare accurate estimates after diagnosing & troubleshooting for potential repairs. Responsible for completing and uploading service reports into company CRM. Maintain a clean and safe work environment. This is for our Commercial department and will require travel within RI, MA and CT.
Essential Job Functions
Installation and Maintenance:
- Install, inspect, maintain, and repair systems according to specifications and codes.
- Collaborate with team members to ensure accurate and efficient completion of projects.
- Reassemble and test equipment following repairs
Technical Expertise:
- Stay updated on industry advancements, technologies, and best practices.
- Demonstrate proficiency in diagnosing malfunctioning and troubleshooting systems using hand tools and testing equipment to locate the cause of a breakdown and correct the problem.
- Adjust or replace worn or defective mechanisms and parts, and reassemble repaired systems.
Quality Assurance:
- Ensure that all work meets regulatory standards, safety protocols, and company service system guidelines.
- Conduct quality inspections and implement corrective actions as needed.
- Calculate the cost of service for the customer using flat rate price book and handle money collection from customer.
- Read blueprints to determine location, size, capacity, and type of components needed to complete the job.
Documentation:
- Maintain accurate records of work performed, including parts used, time spent, and any additional relevant information.
- Record and report all faults, deficiencies, and other unusual occurrences, as well as the time and materials expended on work orders.
- Provide detailed reports to supervisors and clients as required.
Collaboration:
- Work closely with other team members, including apprentices and technicians, to achieve project goals.
- Communicate effectively with supervisors, project managers, and clients.
- Receive calls from dispatch and respond to customer service calls.
Safety Compliance:
- Adhere to safety protocols and guidelines to create a secure work environment.
- Participate in safety training sessions and contribute to a safety-conscious culture.
- Use trade specific tools in a safe manner.
Continuous Learning:
- Pursue ongoing education and training opportunities to enhance skills and stay abreast of industry developments.
Required Skills and Experience
- Generac certified
- Journeyman License is required
- Proficient in trouble shooting and repair of Generac generators
- 2-3 years'' experience working in Residential or Commercial
- High school diploma or equivalent is required
- Must be enrolled in or completed required trade school as required by state apprentice regulations
- Strong analytical and problem-solving abilities to address complex issues in the field.
- Familiarity with local and national codes and regulations.
Working Conditions
Environment
- The noise level in the work environment is usually moderate to loud
- Evening and/or early morning, and/or weekend/holiday hours periodically
- Will work both indoors and outdoors in various climate conditions ranging from very cold to very hot and humid
- Full time, 8-hour shift, with some overtime available
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Ability to speak concisely and effectively communicate
- Be able to communicate using a computer and phone/smart device
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
- May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
- Carrying supplies, up to 75 lbs.
Benefits & Perks:
- Medical, Dental, and Vision Insurance
- 401K Plan with Company Match
- Holiday Pay
- Long Term Disability
- Company Paid Life Insurance
- Flexible Spending Account
- Great Company Culture
- iPad and iPhone
- Company Truck
- Continuous and extensive training and development
GEM Plumbing & Heating is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.