Sign upLog in
Cloud Solutions Architect Jobs in Illinois
Q1 Technologies, Inc logo

Genesys Cloud CX Architect

Q1 Technologies, Inc
  • Aurora, IL
  • Instant Apply
2 days ago
Q1 Technologies, Inc

Job Description

Responsibilities
  • Design and implement scalable Genesys Cloud CX contact center and telephony solutions.
  • Configure Genesys Architect flows, IVR, call routing, queues, and inbound/outbound voice.
  • Manage SIP, VoIP, RTP, Client configurations, and SIP trunking.
  • Integrate Genesys Cloud with Salesforce, ServiceNow, and Microsoft Dynamics using REST APIs, JSON, and webhooks.
  • Implement AI-powered chatbots, NLP, and omnichannel customer experience solutions.
  • Monitor call quality, QoS, contact center performance, capacity, and system availability.
  • Support Azure cloud integration, troubleshooting, testing, and production deployments.
  • Define architecture standards, documentation, and technical roadmaps while mentoring engineering teams.

Top 3 Required Skills
  1. Genesys Cloud CX (PureCloud) Architecture and Administration
  2. SIP, VoIP, RTP, Client, and SIP Trunking
  3. REST APIs, JSON, Webhooks, and Enterprise Integrations

Preferred Skills
  • Microsoft Azure
  • AI/NLP, conversational bots, and omnichannel solutions
Salesforce, ServiceNow, and Microsoft Dynamics integrations

Numbers & Facts

LocationAurora, IL
IndustryComputer/IT Services
Company Size500 to 999 employees
Year Founded1990
Websitehttp://q1tech.com/

About Company

Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.

Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.

Company Image

Skills

  • Application Programming Interface (API)unmatched
  • Artificial Intelligence (AI)unmatched
  • Call Center Telephonyunmatched
  • Call Centersunmatched
  • Call Monitoringunmatched
  • Call Routingunmatched
  • Cloud Architectureunmatched
  • Cloud Computingunmatched
  • Conversation Engineunmatched
  • Customer Experienceunmatched
  • Genesys Solutionsunmatched
  • JSONunmatched
  • Mentoringunmatched
  • Microsoft Dynamicsunmatched
  • Microsoft Windows Azureunmatched
  • Natural Language Processing (NLP)unmatched
  • QoS (Quality of Service)unmatched
  • Quality Monitoringunmatched
  • REST (Representational State Transfer)unmatched
  • Realtime Transport Protocolunmatched
  • SIP (Session Initiation Protocol)unmatched
  • Salesforce.comunmatched
  • ServiceNowunmatched
  • Standards Developmentunmatched
  • Technical Writingunmatched
  • Testingunmatched
  • VoIP (Voice over IP)unmatched
  • Voice Response Systemsunmatched

Be found by employers

5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Resume Builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Resume Builder