Genesys Cloud CX Architect

Genesys Cloud CX Architect

Location: Onsite in Raleigh, NC.

Key Responsibilities / Skills:

The Genesys Cloud CX Architect is responsible for designing and implementing scalable contact center solutions on the Genesys Cloud CX platform. This role involves defining overall solution architecture, translating business requirements into technical designs, and ensuring alignment with best practices and organizational standards. Day-to-day responsibilities include collaborating with stakeholders to gather requirements, designing routing strategies and IVR flows, integrating Genesys Cloud CX with CRM and third-party systems, and overseeing configuration and deployment activities. The architect will work closely with development, infrastructure, and operations teams to optimize performance, security, and reliability, and will provide technical guidance, documentation, and support throughout the project lifecycle. The role also includes troubleshooting complex issues, driving continuous improvement, and staying current with Genesys Cloud CX features and industry trends.

Qualifications

• Strong Solution Architecture skills, including experience designing end-to-end contact center solutions and translating business requirements into scalable architectures.
• Solid Infrastructure knowledge, covering cloud platforms (e.g., AWS, Azure, or GCP), networking, security, and high-availability design for enterprise environments.
• Experience with Software Development and Integration, including APIs, web services, and integrating Genesys Cloud CX with CRM, ticketing, and other enterprise systems.
• Architecture expertise in cloud-native systems, microservices, and multi-channel customer experience platforms, with specific hands-on experience in Genesys Cloud CX.
• Proficiency in scripting or programming (e.g., Java, Python, or JavaScript) for automation and customization within contact center environments.
• Experience with workforce management, quality monitoring, and analytics tools related to contact centers is beneficial.
• Excellent communication, documentation, and stakeholder engagement skills, with the ability to work effectively in remote and cross-functional teams.
• Bachelor's degree in computer science, Information Technology, Engineering, or a related field; relevant certifications in Genesys Cloud CX or cloud platforms are a plus.

Salary and Other Compensation:

Applications will be accepted until 11/13/2026.

The annual salary for this position is between $ 130,000- $ 160,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India.

About Cognizant:

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.