Genesys Cloud CX Developer

Role: Developer

Required Skills: Genesys

Qualification: BACHELOR OF COMPUTER SCIENCE

Experience: 7 - 12 Years

Function: TECHNOLOGY

Apply By: 2027-01-05

Must-Have Technical/Functional Skills

• Genesys APIs
• Genesys Cloud CX
• J2EE development
• API Development
• Genesys Cloud CX Developer/Architect with Softphone

Roles & Responsibilities

• Design and development experience in Genesys Cloud CX and Genesys Architecture.
• Support CCaaS transformation and modernization initiatives.
• Experience in Softphone API integration with Genesys CX.
• Experience in Genesys SDK.
• Experience in Genesys Cloud CX administration, configuration, and implementation.
• Strong experience in Node.js, REST, SOAP, and Genesys APIs.
• Experience creating dashboards for monitoring queue activity, agent performance, and interactions.
• Strong experience in Genesys Cloud administration and configuration, including contact center, telephony, routing, people and permissions, and outbound.
• Experience in Genesys installation and configuration.
• Troubleshooting experience with configuration and routing-related issues.

Desired Skills

• Experience with Genesys on-premises and understanding of various Genesys components and Composer development.
• Exposure to Java/J2EE development and API development/scripting integration.
• Genesys Cloud CX certification preferred.

Salary Range: $85,000 - $120,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.