Genesys Developer

Pay Rate $50

Location : Tampa, FL

Duration: 6+ months

Genesys Developer:

• Strong Genesys Cloud development experience, including Architect flows, bots, and Data Actions.
• Experience building chatbots and virtual agents, including intents, conversation flows, and escalation to live agents.
• Familiarity with Genesys AI Studio and agentic virtual agents, with the ability to learn and evaluate new capabilities.
• Experience integrating Genesys Cloud with ServiceNow for knowledge retrieval, ticket creation, and workflow automation.
• Strong REST API integration skills, including OAuth, JSON, webhooks, error handling, and troubleshooting.
• Eligible to workional - Practical programming skills in Python or JavaScript for custom connectors, integrations, and AI tools.
• Experience connecting and maintaining knowledge sources, validating responses, and improving chatbot accuracy.
• Understanding of enterprise security, including SSO, role-based access, credential management, and protection of sensitive data.
• Ability to monitor and troubleshoot solutions, distinguish bot or integration issues from platform issues, and document support procedures.
• Ability to work Consultantly, translate business requirements into technical solutions, and collaborate with our US team.

Skills: Innovation and Transformation Consulting

Experience Required: 4-6

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