Job Title : Genesys Manager / Analyst
Location : Kansas City, MO or Miami, FL preferred Duration : 6+ months Contract (with possible extension)
Job Description:
Genesys Manager / Analyst - 2-5 years Genesys Command center and operational execution expertise with Genesys Cloud CCaaS.
Expertise building metric and data analytics dashboarding, IVR development, Skills Based Routing agent profiles as well as documentation to train operational staff to take this over.
Further experience needed in Workforce optimization - workforce management and quality assurance.
Numbers & Facts
Location
Kansas City, MO
Skills
Analysis Skillsunmatched
Cloud Computingunmatched
Data Analysisunmatched
Documentationunmatched
Genesys Solutionsunmatched
Metricsunmatched
Quality Assuranceunmatched
Reporting Dashboardsunmatched
Skills-Based Routingunmatched
Staff Trainingunmatched
Training/Teachingunmatched
Voice Response Systemsunmatched
Workforce Managementunmatched
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