Job Description
CX Loyalty Lead
Onsite to Columbus, OH
Max Rate *** - ***/hr
Top Skills:
1. Regional wireless SPOC
2. Problem Management
3. Surveys, personas, requirements, customer analytics
Summary:
We are seeking a CX Loyalty Lead to act as the regional wireless single point of contact (SPOC) for the Client, owning the relationship between the wireless service and the people who rely on it. You will combine problem management, user research, and customer analytics to understand how the Wi-Fi experience is perceived and how it performs, and turn those insights into requirements and improvements that build satisfaction and loyalty across the region.
Key responsibilities
Regional wireless SPOC
Serve as the primary regional contact for wireless matters, representing the Clients stakeholders to the delivery team and the delivery team to the Client
Maintain regular engagement with regional IT, site, and business leaders, including service reviews and governance meetings
Coordinate across operations, engineering, and vendor teams to ensure regional issues and requests are progressed and closed
Communicate service status, planned changes, and improvement initiatives clearly and proactively
Manage regional escalations and own communication during high-impact situations
Onsite to Columbus, OH
Max Rate *** - ***/hr
Top Skills:
1. Regional wireless SPOC
2. Problem Management
3. Surveys, personas, requirements, customer analytics
Summary:
We are seeking a CX Loyalty Lead to act as the regional wireless single point of contact (SPOC) for the Client, owning the relationship between the wireless service and the people who rely on it. You will combine problem management, user research, and customer analytics to understand how the Wi-Fi experience is perceived and how it performs, and turn those insights into requirements and improvements that build satisfaction and loyalty across the region.
Key responsibilities
Regional wireless SPOC
Serve as the primary regional contact for wireless matters, representing the Clients stakeholders to the delivery team and the delivery team to the Client
Maintain regular engagement with regional IT, site, and business leaders, including service reviews and governance meetings
Coordinate across operations, engineering, and vendor teams to ensure regional issues and requests are progressed and closed
Communicate service status, planned changes, and improvement initiatives clearly and proactively
Manage regional escalations and own communication during high-impact situations
Numbers & Facts
| Location | Columbus, OH |
| Industry | Computer/IT Services |
| Salary | $45 Per Hour |
| Company Size | 500 to 999 employees |
| Website | https://www.apolisrises.com/ |
Benefits
Paid Sick Days, Employee Referral Program, Employee Events, Retirement / Pension Plans
About Company
Since 1996, RJT has provided successful SAP, Oracle, and IT consulting solutions and staffing services to clients around the world. The new Apolis brings you the same personalized service fortified with a greater array of IT solutions, global expertise, and cost-management strategies.
We are a global IT consultancy that seamlessly integrates experts and leading-edge solutions into your organization so you can focus on what really matters.
Skills
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