Giant Voice Technician

Position Summary

LCI is seeking a Giant Voice Technician to provide operations and maintenance support for Giant Voice system hardware, software, and infrastructure.

Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.

Duties & Responsibilities

• Perform routine and preventative maintenance as scheduled per manufacturer and organizational policies and procedures.
• Accomplish troubleshooting, repair, replacement, updates, changes, and configuration of hardware, software, and infrastructure to support organizational changes, requests, issue resolution, and emerging technologies per policies and processes.
• Program, configure, test, and validate system changes per organizational policies/procedures, requests, and to resolve issues and ensure compliance
• Update and maintain all logs, records, and associated technical documentation, to include all related system and data updates.
• Provide support for installations, modifications, and other projects as assigned.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

• Minimum three (3) years related experience supporting similar systems and hardware
• Related OEM manufacturers certifications.
• Federal agency organization support experience preferred
• U.S. Citizenship with ability to pass a background check and obtain a Common Access Card (CAC).

Skill & Certification Requirements

• Giant Voice system, hardware, software, and infrastructure programming, configuration, and support
• Technical documentation and drawing review and updates
• Troubleshooting and diagnostic testing
• Telecommunications/cabling
• Request and ticketing system input/updates
• Strong customer focus with a proven track record in client-facing environments.
• Exceptional verbal and written English communication skills for documentation and cross-team collaboration.
• Highly proficient in deploying structured infrastructure troubleshooting techniques to resolve complex network faults.
• Strong knowledge of National Electrical Code (NEC) standards, focusing on NFPA 70 and 800 Articles.
• Comprehensive understanding of TIA/EIA 568 Building Cable Standards.
• Strict adherence to federal OSHA safety standards across all active work environments.
• Valid OSHA Confined Space certification.
• Certified to perform CPR and act as an authorized safety observer or standby attendant when necessary.
• Capable of execute heavy work, including lifting loads exceeding 50 lbs.
• Ability to sit, stand, kneel, bend, and ascend ladders safely for prolonged operational shifts.
• Comfortable operating in active, hazardous, loud, or subterranean/dirty field environments.
• This position is contingent upon award
• LCI is an Equal Opportunity Employer Veteran/Disabled
• Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email hr@lcibest.com