GIS System and Administrative Analyst

GIS Systems and Administrative Analyst

Building & Zoning Department

Employment Classification: Full-Time (if applicable) | Non-Exempt Reports To: Building & Zoning Administrator

Position Overview

Are you detail-oriented, technically savvy, and passionate about public service? Join our Building & Zoning Department as a GIS Systems and Administrative Analyst, where you will play an important role in supporting geographic information systems, permitting operations, departmental technology, and daily administrative functions.

This position offers an opportunity to combine GIS data management, technical problem-solving, customer service, and administrative coordination to help ensure the department operates efficiently and provides quality service to the community.

Under the general direction of the Building & Zoning Administrator, the successful candidate will provide technical and administrative support to department staff, contractors, property owners, and members of the public.

Key Responsibilities

• GIS & Data Management: Maintain and update GIS databases, digital maps, zoning maps, property records, address information, and land-use data.
• Systems Support: Assist with the maintenance, configuration, troubleshooting, and improvement of departmental software, databases, and information systems.
• Permitting & Zoning Support: Provide administrative and technical assistance with permitting, code enforcement, occupancy permits, GIS data, and departmental website content.
• Administrative Coordination: Prepare correspondence, notices, reports, memoranda, and other departmental documents; maintain organized electronic records.
• Customer Service: Answer incoming calls, greet visitors, respond to routine inquiries, schedule appointments, and direct customers to the appropriate staff or agency.
• Records & Quality Assurance: Review information for accuracy and completeness, research property records, and support the retrieval and preservation of departmental information.
• Financial Processing: Process fee payments and balance the department's cash drawer and receipts in accordance with established procedures.
• Process Improvement: Identify opportunities to improve GIS functionality, data quality, reporting, information sharing, and departmental workflows.
• Technical Coordination: Coordinate with software vendors and other personnel to address system issues and support effective use of departmental technology.

Required Qualifications

• High school diploma or GED.
• Considerable experience and/or certifications in data processing, administrative support, and in-person and technical customer service, or an equivalent combination of education and experience.
• Knowledge of GIS systems, standard office practices, software, procedures, equipment, and techniques.
• Proficiency with Microsoft Office and Google applications.
• Strong written and verbal communication skills, attention to detail, and organizational abilities.
• Ability to perform basic mathematical calculations, process information electronically, follow instructions, and make decisions consistent with applicable policies and procedures.

Preferred Qualification: Experience working in a GIS-dependent environment, particularly in building, zoning, planning, permitting, or other local government operations.

Special Requirement

Must be a Notary Public or have the ability to obtain a Notary Public commission.

How to Apply

Interested candidates should submit an application through the City of Richmond Heights website (www.richmondheights.org).