Global Clinical Float Medical Assistant | Allergy

Department: Allergy

Location: Eddy Street Campus – 211 N. Eddy Street, South Bend, IN 46617
Hours: 40 Hours Weekly | Monday-Friday: 8:00 am-5:00 pm

RESPONSIBILITIES:

• Provides ongoing triage and management of office flow to meet patients’ medical and service needs in order to maintain optimal patient flow.

• Performs the technical component of the department’s clinical procedures competently.

• Documentation of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.

• Communication of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.

• Receives patients professionally in waiting area and rooms them per department protocol.

• Maintains accurate/current logs for equipment, i.e., refrigerator temp, autoclave, eyewash, crash cart, etc.

• Verifies patient insurance coverage for pre-certification, referrals and/or authorizations and documents in Epic.

• Applies knowledge of general insurance guidelines and requirements to help direct patient care.

• Appropriately responds to emergency situations.

• Cross trains in other positions where appropriate as determined by manager. Exhibits computer systems knowledge and proficiency as necessary to perform job functions.

• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.

• Performs other duties as assigned when appropriate.

• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

POSITION REQUIREMENTS:

Education/Certification/License: 

• Certified Medical Assistant or non-certified with related experience.

Knowledge, Skills, and Abilities:

• Team player, professional, patient focused, detail oriented and ability to multi-task. 

• Possess excellent organizational and communication skills. 

• Ability to work with different physicians at a moment notice and anticipate the needs of that physician. 

• Proficiency with computers including EMR. 

• Assists with clinical procedures specific to department. 

• Proficient clinical skills including  medication administration, height, weight, BP reading, and injections.