Global Command & Control System (GCCS) Field Service Representative

About Us

Venatôre is a mission-driven government contractor based in Tampa, FL, supporting federal and civilian agencies with secure cutting-edge technology, cybersecurity, and mission support services. Our teams are trusted in demanding environments because we integrate with client missions, combining technical depth, operational precision, and innovative thinking to deliver meaningful results where they matter most.

About the Job

Venatôre is seeking an experienced Global Command & Control System (GCCS) Field Service Representative (FSR) to provide operational, technical, and mission-critical support to U.S. Central Command (USCENTCOM) at MacDill Air Force Base in Tampa, FL. This onsite position supports the management, maintenance, and integration of the Global Command and Control System–Joint (GCCS-J) Common Operational Picture (COP), ensuring accurate, timely battlespace situational awareness across U.S. and Coalition networks. The FSR will serve as a subject matter expert (SME) within a 24/7 watch environment, supporting joint command and control (C2) operations, system administration, technical troubleshooting, and operational readiness. The role requires the ability to travel internationally and provide dedicated support at forward-deployed locations for extended periods.

Responsibilities

• GCCS-J Operations & Common Operational Picture Management
• Operate GCCS-J terminals using situational awareness (SA) synchronization tools, Agile Client, Google Earth, and C2 personal computer gateways to manage the USCENTCOM COP.
• Serve as an SME-level GCCS-J COP Manager within a 24/7 watch team, directing theater-wide joint track and data coordination.
• Manage and maintain the theater-wide GCCS-J COP database across multiple U.S. and Coalition networks.
• Respond to high-priority operational tasking, including the development and dissemination of C2 products.
• Maintain and demonstrate expert knowledge of GCCS Family of Systems (FoS) applications and their operational capabilities.
• Integrate sensor data from theater GCCS-J COP Correlation Sites (CCS) and supplemental external sources to maintain an accurate and comprehensive operational picture.
• Systems Integration & Technical Support
• Implement, operate, and maintain GCCS COP architectures supporting exercises, real-world Joint Task Force (JTF) operations, and contingency missions.
• Provide operational and technical support for battlespace situational awareness systems and information-sharing capabilities.
• Coordinate tactical data link interfaces and information exchanges with GCCS-J COP Correlation Sites.
• Analyze complex communications architectures, cybersecurity requirements, Risk Management Framework (RMF) implementation, and cross-domain solutions (CDS).
• Perform GCCS system administration duties, as required, to maintain operational servers and systems at domestic and overseas locations.
• Conduct remote administration, system troubleshooting, and technical support of GCCS servers and associated infrastructure.
• Obtain and maintain elevated account privileges across designated Department of Defense (DoD) networks, as required.
• Operational Readiness, Training & Procedures
• Implement, evaluate, and improve operational, maintenance, and training procedures associated with GCCS-J COP operations.
• Apply GCCS-J COP directives, tactics, techniques, and procedures (TTPs), joint training publications, and established COP management practices.
• Support the development, interpretation, and implementation of OPTASK Link and COP messages.
• Assist operators and team members with training materials, technical documentation, and operational procedures.
• Complete annual application skills assessments to maintain and demonstrate proficiency in required GCCS-J applications.
• Identify, document, and report application deficiencies, operational issues, and emerging customer requirements.
• Customer Support & Mission Coordination
• Conduct routine site visits, perform operator-level troubleshooting, and maintain direct communication with government customers.
• Provide responsive technical assistance and operational guidance to U.S. and Coalition personnel.
• Participate in meetings, working groups, and conferences as a GCCS-J/COP representative supporting USCENTCOM.
• Deliver technical briefings, operational updates, and presentations to senior U.S. and Coalition defense officials.
• Prepare and submit weekly written reports documenting customer support activities, technical issues, and mission accomplishments.
• Coordinate with stakeholders to identify opportunities for system improvements, operational efficiencies, and enhanced mission support.
• Deployment & Administrative Readiness
• Maintain compliance with government and corporate deployment readiness requirements, administrative procedures, and established timelines.
• Support forward-deployed operations at designated locations within the USCENTCOM Area of Responsibility (AOR), as requested, for assignments lasting approximately 60–120 days.
• Travel internationally to support Coalition engagements, exercises, contingency operations, and operational requirements.
• Maintain the ability to obtain an international driver's license and meet applicable travel and deployment requirements.

Required Qualifications

• Active Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance.
• Bachelor's degree and a minimum of six (6) years of directly relevant professional experience; alternatively, a minimum of eight (8) years of directly relevant experience in lieu of a degree.
• Expert knowledge of joint military operations, joint command and control systems, GCCS-J, Agile Client, and Common Operational Picture (COP)/Common Tactical Picture (CTP) management.
• Demonstrated experience operating, managing, or supporting GCCS-J systems in a joint operational environment.
• Ability to analyze and understand complex communications architectures, cybersecurity requirements, RMF implementation, and cross-domain solutions.
• Working knowledge of tactical data links, including Link-16, Link-11, and related military information exchange systems.
• Familiarity with cross-domain and information-sharing solutions, including RM, CPN, and TNE.
• Working knowledge of collaboration platforms such as SharePoint and telecommunications technologies, including Secure Terminal Equipment (STE), Voice over Internet Protocol (VoIP), and Video Teleconferencing (VTC).
• Excellent verbal communication and professional writing skills, including the ability to prepare clear, concise, and accurate technical documentation, reports, and operational correspondence.
• Ability to develop and deliver technical presentations and operational briefings to senior U.S. and Coalition defense personnel.
• Ability to work effectively in a 24/7 operational watch environment and respond to time-sensitive mission requirements.
• Ability to troubleshoot technical issues, coordinate with multiple stakeholders, and provide direct customer support in demanding operational environments.
• Familiarity with Middle Eastern cultures and customs and the ability to work effectively with international Coalition partners.
• Willingness and ability to travel to countries within the USCENTCOM AOR and support forward-deployed assignments lasting 60–120 days.
• Ability to lift and carry equipment weighing more than 70 pounds, as required for mission support activities.
• Ability to obtain an international driver's license.
• Ability to obtain and maintain elevated account privileges on applicable DoD networks.
• Ability to meet government and corporate deployment readiness requirements.

Preferred Qualifications

• Previous experience serving as a GCCS-J COP Manager, Field Service Representative, or technical SME in support of USCENTCOM or another Geographic Combatant Command.
• Experience writing operational correspondence, briefings, and staff packages as a military or civilian staff action officer, emphasizing clear, concise, active-voice communication.
• Experience supporting Joint Task Force operations, multinational exercises, contingency missions, or forward-deployed military operations.
• Experience administering GCCS-J servers and providing remote systems administration in operational or deployed environments.
• Experience coordinating with Coalition partners and supporting multinational command and control or information-sharing operations.
• Proficiency with Microsoft SharePoint and Tasker Management Tool (TMT).
• Experience developing operator training materials, standard operating procedures (SOPs), technical guides, and operational documentation.
• Familiarity with USCENTCOM operational processes, regional mission requirements, and theater-wide battlespace management.

Benefits

Venatôre offers a competitive benefits package designed to support the well-being of our employees, including:

• Paid Time Off (PTO)
• 10 Federal Holidays
• 401(k) with company matching
• Medical, dental, and vision insurance
• Paid parental leave
• Paid military leave

Venatôre is a woman owned small business and an equal opportunity employer. We consider qualified applicants without regard to disability or protected veteran status.