Global Community Manager (Gaming & Player Engagement)

As a Global Community Manager (Contractor) you will collaborate with the Global Player Community team to better understand, engage, and support communities across client’s portfolio. That includes performing direct-to-player communications, including but not limited to player spotlights, UGC campaigns, social engagement initiatives, and more.

You'll uphold best practices, including Player-First communication standards, collaborating with client's Social Media & Influencer teams to contribute to thoughtful content. You will align with the team of Community Leads that encompass all of client's IP, executing playbooks and strategy to ensure all efforts work towards the same goals; establishing what it means not just to be a player of our games, but to have a relationship with the brand behind them. This assignment is a temporary, 12-month contract.

Responsibilities:

• Identify conversations and trends that can serve as opportunities to weigh in, support or champion players across social platforms (e.g. fan art, cosplay or content creation; player sentiment issues or emerging player needs)
• Work with Brand, Creative, Editorial, Influencer, Social and PR teams to elevate opportunities into player-first ideas and globally resonant activations
• Consistently manage direct (public facing) communications with players and fans across client's IP ( Games, Music, Entertainment) and create touchpoints that support our brand values and goals
• Work with client's International community teams to identify and elevate local insights or content to global audiences, and escalate regional issues or player needs to internal global teams when needed

Required Qualifications:

• 3+ years' experience working in and managing online gaming communities - including social media, digital marketing, and influencer strategies
• Experience with community best practices and communication strategies
• Experience with social and sentiment metrics reporting and the ability to coalesce and summarize results and learnings for an executive audience
• Experience overseeing projects from kickoff to execution
• Experience developing custom community activations

Desired Qualifications:

• Familiarity with Games' IP, our communities and gaming culture
• Experience developing strategies for audiences around the globe
• Experience with collaborative campaign management
• Experience working with in-house and agency creative production teams

It’s our policy to provide equal employment opportunity for all applicants and employees of Bee Talent Solutions. The Company makes reasonable accommodations for handicapped and disabled employees and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law.

We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including, but not limited to, the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive data while employed by us and while on assignment at a customer of ours
• Communication with others, including employees and third parties such as vendors, customers (including their employees), and/or players, including minors
• Accessing our or our customer’s assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players, employees, and temporary workers

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization and within the organization of any customer to whom you may be assigned while employed by us. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.

Benefits: Bee Talent Solutions offers a competitive benefits package for eligible full-time employees, including medical, dental, and vision coverage. Additional details regarding eligibility and plan offerings will be provided during the interview and onboarding process.