Global Customer Experience Intern

Parsippany

 

Global Customer Experience Intern

Location: Parsippany, NJ

Internship Summary:

Zoetis is seeking a Global Customer Experience Intern to join our Global Customer Experience (CX) & Technology team. This internship offers an opportunity to gain hands-on experience improving the customer experience by listening to customer feedback, identifying opportunities, partnering across the business, and helping implement meaningful improvements.

The intern will work closely with the Global CX team and subject matter experts to better understand customer needs, evaluate potential solutions, and measure the impact of customer experience initiatives.

Internship Responsibilities:

• Listen: Partner with the Global CX team to identify areas of focus and uncover opportunities to improve the customer experience using feedback gathered through multiple customer listening channels.
• Learn: Collaborate with subject matter experts to better understand customer insights, existing experiences, business processes, and the feasibility of potential improvements.
• Act: Develop proposed solutions based on customer feedback, gain stakeholder alignment, and partner with cross-functional teams to implement improvements.
• Measure: Work with the Global CX team to evaluate the impact of implemented changes and determine whether improvements successfully address customer needs.

Internship Qualifications:

• Strong business acumen with an interest in understanding business processes, customer behaviors, and trends affecting customers and the Animal Health industry.
• Strong written and verbal communication skills, with the ability to communicate effectively with diverse audiences.
• Interest in technology and digital solutions and how they can enhance the customer experience.
• Strong analytical and problem-solving skills, with an ability to translate insights into actionable recommendations.
• Highly motivated and results-oriented, with a strong sense of ownership, accountability, and follow-through.
• Ability to collaborate effectively with cross-functional teams and stakeholders.

Compensation:

The following hourly pay rates reflect the anticipated base pay for this position:

• Associate-level degree: $16.00/hour
• Undergraduate-level degree: $22.00/hour
• Graduate-level degree: $32.50/hour
• Doctorate-level degree: $36.00/hour

For candidates located in California, Connecticut, District of Columbia, Illinois (Chicago area), Massachusetts, New Jersey, New York, or Washington (Seattle area), the anticipated hourly base pay rates are:

• Associate-level degree: $17.00/hour
• Undergraduate-level degree: $24.20/hour
• Graduate-level degree: $36.40/hour
• Doctorate-level degree: $40.30/hour

 

 

Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.

 

 

Zoetis is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.