Global Learning & Knowledge Systems Administrator - ACS

Location: Position can be performed from any U.S. company office with opportunity for remote work.

Position Description: Responsible for administration and support of the organization's global Learning Management System (LMS) and Knowledge Management platform across multiple regions, including the United States, Spain, Germany, and Australia. Serves as the lead global system administrator and primary point of contact for operating company administrators, ensuring both platforms are reliable, user-friendly, and aligned with global standards while supporting regional needs. The administrator will play a key role in enabling learning, knowledge sharing, and operational excellence by maintaining system integrity, organizing content, and supporting users across the enterprise.

Essential Duties & Key Responsibilities:

LMS Administration

• Administer and maintain the global LMS, including user management, course setup, enrollments, and system configurations (Absorb LMS experience highly preferred)
• Act as the lead global LMS administrator and primary point of contact for operating company LMS administrators
• Manage and prioritize intake of requests from company administrators, including course creation, structural updates, reporting needs, and system enhancements
• Establish and maintain intake processes, workflows, and service-level expectations for LMS support and changes
• Upload, test, and maintain learning content (SCORM, xAPI, videos, documents)
• Manage user roles, permissions, and access controls in alignment with global governance standards
• Monitor system performance, troubleshoot issues, and coordinate with IT or vendors for resolution
• Track training completion, certifications, and compliance requirements across regions
• Validate data integrity and perform testing during and after migrations to ensure accuracy and functionality
• Ensure standardization of LMS structure, naming conventions, and governance while accommodating regional or business-specific needs

Knowledge Management Administration

• Administer and maintain the global knowledge management platform (e.g., SharePoint, Confluence, or similar)
• Organize and manage knowledge repositories, including document libraries, templates, and best practices
• Maintain taxonomy, tagging, and metadata standards to ensure efficient search and retrieval
• Support and enforce content lifecycle management (creation, review, approval, publishing, archiving)
• Promote knowledge sharing and reuse across operating companies
• Validate data integrity and perform testing during platform updates or migrations
• Ensure standardization of structure, naming conventions, and governance while supporting regional flexibility

Global Operations & Support

• Support operating companies across multiple regions, ensuring consistent system use while accommodating local requirements (e.g., language, compliance)
• Maintain data integrity across both platforms, including user records, content accuracy, and reporting
• Generate and distribute reports and dashboards on learning outcomes, system usage, and knowledge engagement
• Support integrations with enterprise systems (e.g., HRIS, SSO, collaboration tools)
• Provide end-user support, training, and documentation for both systems
• Support system upgrades, enhancements, and global rollouts
• Ensure compliance with global data privacy regulations (e.g., GDPR) and internal IT/security policies
• Provide onboarding, training, and change support to newly integrated operating companies and administrators