Stand8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.
This role supports a global network operations environment focused on Layer 2 Ethernet services, optical transport, IP connectivity, and point-to-point network troubleshooting. The ideal candidate will have strong NOC experience, excellent customer-service skills, and the ability to troubleshoot complex telecommunications issues in a multi-vendor environment. Nokia experience is highly preferred. This position is currently fully remote, but candidates must be located near Doral, FL; Tulsa, OK; Melville, NY; or Denver, CO.
Location & Work Type Location: Near Doral, FL; Tulsa, OK; Melville, NY; or Denver, CO
Work Type: Remote
Key Responsibilities- Monitor internal and external networks across a multi-vendor environment.
- Carry out initial triage diagnosis on faults and proactively escalate issues as required.
- Prioritize faults to meet SLAs, including resource management of external contractors.
- Provide regular updates to internal stakeholders and external customers on the progress of faults.
- Perform fault isolation and repair tasks on DWDM, SDH, Dark Fiber, IP, and Ethernet circuits.
- Manage fault receipt, fault identification and logging, support team dispatch, and fault management through resolution.
- Ensure service availability and Mean Time To Repair (MTTR) targets are met.
- Provide support to the Shift Lead when required.
- Monitor facilities and key sites and manage related faults.
- Arrange and coordinate access for suppliers with support team members.
- Provide key metrics and reports as required to senior Operations stakeholders.
- Troubleshoot Layer 2 point-to-point networks.
- Support VLAN routing, MPLS, IP trace routes, and Ethernet over Transport environments.
- Work with top-tier customers and provide a high level of technical ownership.
- Work a schedule that may include one weekend day and four 10-hour daytime or mid-shift days.
QualificationsRequired:- 2-4 years minimum proven NOC experience in the telecommunications industry with a proven record of accomplishment in an operational environment.
- Experience in Routing, Switching, VLANS, DWDM and Fiber.
- Experience in a multi-vendor environment is essential, including Ciena, Cisco, Juniper, ADVA, Alcatel, Nokia, and Infinera.
- Knowledge of OSP practices, such as basic OTDR analysis and fiber repairs.
- Troubleshooting Layer 2/3 trouble tickets on DWDM, SDH, and Ethernet networks.
- Strong understanding of VLAN routing, MPLS, IP trace routes, and Ethernet over Transport.
- Pragmatic and analytical approach to problem-solving.
- Confident and able to challenge suppliers and processes.
- Ability to manage in-sourced and outsourced suppliers or partners.
- Comfortable working 24/7 shift patterns, including holidays and nights.
- Excellent written and verbal communication skills.
- Outstanding confidence, initiative, and organizational skills.
- Proactive mindset and attitude to ensure customer satisfaction in everything we do.
- Remain flexible and adaptable to changes in business needs or requirements.
Preferred (Optional):- Nokia telecommunications or network operations background.
- Familiarity with Salesforce CRM.
- Experience supporting high-priority telecommunications customers.
- Experience troubleshooting complex Layer 2 Ethernet and optical transport services.
Benefits- Medical coverage and Health Savings Account (HSA) through Anthem
- Dental/Vision/Various Ancillary coverages through Unum
- 401(k) retirement savings plan
- Paid-time-off options
- Company-paid Employee Assistance Program (EAP)
- Discount programs through ADP WorkforceNow
Additional Details The base range for this contract position is $20 - $30 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.
About Us Stand8 provides end-to-end IT s