Job Description:
 

Role: Global PMO Director
Location: Dallas, TX
Duration: Possible 3-Month Contract-to-Hire (CTH)
 

Job Summary:

We are seeking an experienced Global PMO Director to oversee a portfolio of technology delivery initiatives across multiple markets. The role will lead and mentor a team of Delivery Leads (Senior Technical Program Managers), ensuring consistent execution, governance, risk management, and predictable delivery across multiple concurrent programs.

The ideal candidate will have strong experience managing large-scale, multi-market technology programs, executive stakeholder engagement, cross-functional teams, and complex software delivery lifecycles. This is a portfolio leadership role requiring the ability to identify risks early, resolve cross-team dependencies, influence stakeholders, and maintain delivery excellence without relying on direct reporting authority.

Key Responsibilities:

1. Portfolio Oversight & Delivery Leadership

• Oversee multiple Delivery Leads managing technology platform implementations across different markets.

• Maintain visibility into milestones, critical paths, dependencies, risks, and blockers across all projects.

• Conduct regular team meetings and individual check-ins to monitor progress and resolve challenges.

• Review project plans, RAID logs, Jira boards, and delivery timelines.

• Identify recurring issues across projects and implement common solutions.

• Coach Delivery Leads on project planning, risk management, escalation, and executive communication.

• Review leadership updates and executive presentation materials.

2. Hands-on Delivery Support

• Provide direct coverage for projects when Delivery Leads are unavailable or require additional support.

• Lead critical escalations involving cross-functional dependencies, vendors, and scope disagreements.

• Support project standups, governance meetings, and executive discussions when required.

• Maintain sufficient project knowledge to ensure seamless transition and continuity.

3. Governance & Reporting

• Own the program governance and reporting cadence across all projects.

• Review and finalize weekly leadership status reports and monthly Steering Committee presentations.

• Ensure risks, issues, dependencies, owners, and mitigation timelines are clearly documented.

• Establish and maintain PMO standards covering RAID management, Jira, Confluence, milestone tracking, and accountability.

• Prepare executive pre-reads and coordinate leadership feedback.

4. Release & Go-Live Readiness

• Monitor projects throughout the complete implementation lifecycle, including:

  • Discovery and Localization

  • Development and Build

  • System Integration Testing (SIT)

  • User Acceptance Testing (UAT)

  • Production Verification Testing (PVT)

  • Pilot and Phased Go-Live

  • Hypercare and Transition to Support

• Validate go/no-go criteria, cutover plans, rollback strategies, and hypercare exit criteria.

• Identify resource and environment conflicts across multiple release schedules.

5. Stakeholder Management

• Serve as the primary PMO contact for senior business and technology stakeholders.

• Build strong relationships with product, engineering, market teams, vendors, and external partners.

• Manage escalations professionally, ensuring clear ownership and timely resolution.

• Communicate program health, risks, and decisions effectively to executive leadership.

6. Continuous Improvement

• Develop reusable implementation playbooks and best practices based on lessons learned.

• Identify opportunities to automate reporting and project tracking through Jira and other tools.

• Support resource planning, onboarding, and development of Delivery Leads and PMO Analysts.

• Contribute to account-level delivery improvements and strategic planning.

Technical Knowledge & Requirements

The candidate should possess a strong understanding of enterprise technology delivery and software development lifecycles. Hands-on development or coding experience would be an added advantage.

Software Delivery Lifecycle

• Strong understanding of Agile and hybrid methodologies.

• Experience with sprint planning, release management, backlog management, and cross-team dependencies.

• Knowledge of testing phases including Unit Testing, Integration Testing, SIT, UAT, and PVT.

• Understanding of development, staging, and production environments.

• Experience with defect management, release planning, cutover, and rollback strategies.

Digital Ordering & Restaurant Technology

• Understanding of digital ordering platforms across Web, Mobile Apps, Kiosks, and delivery aggregators.

• Knowledge of POS integrations and restaurant technology platforms.

• Understanding of menu management, product configuration, pricing, modifiers, and localization.

• Knowledge of payment processing, payment service providers, refunds, and reconciliation.

• Familiarity with third-party delivery platforms and dispatch solutions.

• Exposure to CMS, CRM, customer messaging, transactional email, and customer engagement platforms.

• Understanding of market-specific requirements, including language, currency, taxation, promotions, and regulatory compliance.

Integration & Data

• Understanding of APIs, middleware, and event-driven architecture.

• Experience with enterprise system integrations and cross-platform dependencies.

• Knowledge of data migration from legacy platforms.

Required Skills & Qualifications

• Extensive experience in technology program management and PMO leadership.

• Proven experience leading multiple Senior Program Managers or Delivery Leads.

• Strong portfolio management and governance experience.

• Experience managing large-scale, multi-market technology implementations.

• Strong expertise in RAID management, Jira, Confluence, and executive reporting.

• Excellent stakeholder management, communication, and escalation-handling skills.

• Ability to manage distributed teams across multiple time zones.

• Strong understanding of end-to-end software delivery and release management.

• Ability to influence cross-functional teams without direct reporting authority.

Additional Expectations:

• Comfortable managing 4–6 hours of meetings daily across global time zones.

• Flexibility to attend early morning and late evening meetings as required.

• Strong executive presence and ability to communicate complex technical issues clearly.