Position Purpose: Exemplifies and ensures strong customer service in all aspects of the job. Directs and controls the operation of the GM/HBC Department to achieve sales and profit objectives.
Job Description: As a primary contact for customers, the GM/HBC Manager provides friendly, courteous, and helpful service. Works in the variety department of a grocery store handling mostly non-grocery items. The GM/HBC Manager is held accountable for the department's results in providing superior service, increasing sales, improving gain, and containing cost. Trains, supervises, schedules and assigns duties to GM/HBC Clerks. Follows division guidelines for the implementation of the merchandising program. Changes signs and prices as directed by merchandising. Inventories floor stock daily. Writes variety order. Checks order for completeness upon arrival. Responsible for maintaining appropriate stock of inventory. Views display areas daily to determine stock needed. Opens containers or boxes, removes merchandise, and stocks on store shelves. Shelves are periodically faced and organized. Stock area and variety display areas are kept clean and neat. Rotates product and removes expired product daily.
Key Responsibilities & Accountabilities:
Provide customer service as currently defined by the employer within the scope of the position and within company policy.
Train, schedule, and supervise GM/HBC workers to ensure optimum staffing patterns for the department.
Speak with customers to resolve problems with sales, dissatisfaction with service or product or other problems related with the operation of the GM/HBC area. Maintain cleanliness of department and storage area.
Replace stock in displays and on shelves as needed. Makes sure all expired items are removed from the shelves daily.
Perform daily inventory and order necessary supplies to maintain adequate inventory.
Write and input order into store computer.
Monitor inter-office mail and company web page daily for updated information.
Other duties as assigned.
JOB RELATED QUALIFICATIONS:
Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to work independently when necessary.
Ability to understand and follow instructions.
Desired: Prior experience as a clerk.
SUPERVISORY RESPONSIBILITIES:
GM/HBC Clerks
PERMITS/LICENSES:
Varies depending on store location and state/county requirements.
WORK ENVIRONMENT:
%Inside: 100% %Outside: Rare
Temperature Extremes: N/A
Chemicals: Seldom (mild detergents or glass cleaner)
Safety - Sensitive Position:
Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.
Union and Non-Union: Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility)."
DISCLAIMER:
The above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to physically perform the listed job duties and requirements - e.g. lifting, standing, bending, etc. - please speak to your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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