We are seeking a detail-oriented and customer-focused professional to support warranty processing and administrative operations within our service department. This role is responsible for accurately preparing, submitting, and tracking warranty claims while helping ensure compliance with manufacturer guidelines and internal procedures. The ideal candidate is organized, dependable, and able to work effectively with multiple departments in a fast-paced environment.
Responsibilities
- Prepare, review, and submit warranty claims in a timely and accurate manner
- Verify repair orders, parts usage, labor times, and supporting documentation for claim accuracy
- Communicate with service advisors, technicians, and management to gather required claim information
- Monitor claim status, follow up on outstanding items, and resolve claim discrepancies or rejections
- Maintain warranty records and related files in accordance with company and manufacturer requirements
- Ensure compliance with warranty policies, procedures, and documentation standards
- Assist with reconciliations, reporting, and audit preparation related to warranty activity
- Support additional administrative duties as needed within the service and accounting teams
Qualifications
- Previous experience in warranty administration, automotive service administration, or a related office role preferred
- Strong attention to detail and commitment to accuracy
- Excellent organizational and time management skills
- Effective written and verbal communication skills
- Ability to handle confidential information professionally
- Proficiency with computer systems, dealership software, and Microsoft Office applications
- Ability to work independently and collaboratively in a team environment
- High school diploma or equivalent required; additional education or training preferred
Preferred Attributes
- Familiarity with manufacturer warranty processes and documentation requirements
- Experience reviewing repair orders and service records for claim submission
- Strong problem-solving skills and ability to manage deadlines
- Professional, courteous, and customer-service-oriented approach
What We Offer
- Competitive compensation
- Opportunities for training and professional growth
- Supportive team environment
- Stable full-time employment in a professional setting
If you are organized, reliable, and eager to contribute to a high-performing service team, we encourage you to apply.