JOB SUMMARY:
The Stillwater General Manager is the leader responsible for the overall strategy, performance, and guest experience of the golf course property, including golf operations, course conditions, clubhouse operations, restaurant performance, and event space utilization. This role provides vision and leadership across the full business, ensuring the property operates as a high-quality golf destination and a year-round hospitality and event venue. The Stillwater General Manager is responsible for setting direction, aligning teams, managing financial performance, enhancing the guest experience, and identifying opportunities to grow revenue, strengthen the brand, and maximize the long-term value of the golf course and related amenities. Performs work with a high degree of latitude.
ESSENTIAL/PRIMARY DUTIES:
- Leads the overall strategy, performance, and guest experience of the Stillwater property, including golf operations, course conditions, restaurant operations, and event space utilization
- Oversees day-to-day operations to ensure high standards for service, facility appearance, playability, hospitality, and event execution
- Manages the financial performance of the property, including budgeting, forecasting, revenue growth, and expense control
- Leads and develops the property team, including key managers and department leaders, ensuring alignment across golf, food and beverage, and events
- Establishes operational goals, performance metrics, and continuous improvement initiatives across all departments
- Drives revenue growth through memberships, green fees, tournaments, outings, food and beverage, and private events
- Partners with senior leadership to set priorities, drive long-range planning, and position the property for future growth
- Ensures compliance with all safety, regulatory, and company policies and procedures
- Oversees vendor relationships, contract negotiations, and capital improvement projects
- Enhances guest satisfaction through service standards, feedback systems, and continuous experience improvement
SECONDARY DUTIES:
- Builds and maintains strong relationships with guests, vendors, community organizations, and internal stakeholders
- Supports sales, marketing, tournaments, outings, restaurant promotion, and private event growth
- Maintains accurate records, reporting, and communication regarding business performance and operational priorities
- Serves as a visible ambassador for the property
- Other duties, as needed
EDUCATION and/or EXPERIENCE:
Bachelor's degree in business, hospitality, golf management, or related field and 5-7 years of progressive leadership experience in golf, hospitality, club, restaurant, or event venue operations, or equivalent combination of education and experience.
PGA of America Class A Member in good standing, LPGA Professional membership, or prior experience as a Head Golf Professional or Director of Golf. Experience leading golf instruction, tournaments, golf merchandising, and player development programs is also preferred.
COMPETENCY and/or SKILL:
- Comprehensive knowledge of golf course operations and hospitality management
- Comprehensive leadership and team development skills
- Strong financial and business acumen, including budgeting and P&L management
- Solid working knowledge of food and beverage and event operations
- Ability to drive revenue growth and operational efficiency
- Strong customer and guest experience focus
- Effective communication and stakeholder management skills
- Ability to manage multiple functions in a dynamic, fast-paced environment
SUPERVISORY RESPONSIBILITIES:
- Leads and directs the work of other teammates and has full authority for personnel decisions including hiring, performance management, and termination.