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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
The Golf Operations Associate supports the daily management and operation of the University of Michigan Golf Course and Postma Family Clubhouse. This role focuses on coordinating golf activity, banquets, and special events; executing retail and merchandise operations; managing online store activities; enhancing customer service; and supporting marketing and communications initiatives. Working under the direction of the Golf Operations Manager, this position helps improve operational efficiency, strengthen the customer experience, and support revenue growth while delivering exceptional golf experiences to the University of Michigan community.
Responsibilities*
- Coordinate the planning and execution of golf outings, tournaments, banquets, and special events, including event scheduling, customer communication, event logistics, and day-of
coordination.
- Assist with the development, coordination, and execution of in-house golf tournaments and programming, including Victors at the MacKenzie, student events, and other customer
engagement initiatives.
- Support the Golf Operations Manager in managing daily clubhouse and golf operations, ensuring consistent service standards and efficient execution of operational responsibilities.
- Oversee the execution of golf shop merchandising, including product displays, inventory organization, receiving, pricing, and seasonal merchandise transitions.
- Assist with merchandise inventory management, purchasing coordination, sales reporting, and retail initiatives designed to improve the customer experience and maximize revenue
opportunities.
- Administer and expand the UMGC online store, including product listings, order processing, inventory coordination, customer communication, promotional campaigns, and performance
tracking.
- Provide leadership in customer service delivery by reinforcing service expectations, monitoring the guest experience, addressing customer concerns, and identifying opportunities for
improvement.
- Assist with the development and implementation of marketing initiatives, social media content, website updates, email communications, and promotional materials to increase awareness of UMGC programs, services, and events.
- Coordinate clubhouse operations for football and basketball game days and other non-golf-related university events, including facility preparation, operational logistics, customer
service, and coordination with internal and external partners.
- Support the training, onboarding, supervision, and development of seasonal employees, interns, and student staff to promote consistent operational performance and high-quality customer service.
- Develop and implement standard operating procedures, training materials, and service
accountability measures to improve consistency and operational efficiency.
- Maintain accurate records and documentation related to event bookings, merchandise inventory, online store transactions, customer communications, sales performance, and other assigned operational activities.
- Monitor operational performance and identify opportunities to improve processes, enhance customer satisfaction, increase revenue, and support the long-term financial sustainability of
UMGC.
- Collaborate regularly with the Golf Operations Manager, Golf Course Superintendent, General Manager, coaches, and other stakeholders to coordinate facility needs and support departmental objectives.
- Assist with the planning and execution of facility improvement projects, promotional initiatives, and new revenue-generating programs.
- Regularly participate in athletic department, facility, and operational meetings; actively engage in collaborative problem-solving with internal partners.
- Ensure compliance with NCAA and Big Ten Rules as well as OSEH Safety Programs.
- Ensure compliance with University purchasing protocols.
Required Qualifications*
- Bachelor's degree in sport management, hospitality management, business administration, marketing, recreation management, or a related field, or an equivalent combination of education and experience.
- Two years of experience in golf operations, hospitality, event coordination, retail management, customer service, or a related operational field.
- Strong organizational and time-management skills, with the ability to manage multiple projects, competing priorities, and deadlines in a fast-paced environment.
- Demonstrated commitment to customer service and the ability to establish positive relationships with customers, staff, university partners, and other stakeholders.
- Strong written and verbal communication skills, including the ability to communicate professionally with diverse audiences.
- Proficiency with Microsoft Office applications and the ability to learn and utilize point-of-sale systems, inventory management platforms, e-commerce tools, and other operational software.
- Ability to work independently while contributing effectively to a collaborative team environment.
- Strong attention to detail and demonstrated ability to maintain accurate records and complete administrative responsibilities.
- Ability to work evenings, weekends, holidays, and other nontraditional hours based on seasonal demands and event schedules.
Desired Qualifications*
- Experience managing social media accounts, website content, email marketing, or other digital communications.
- Experience training, supervising, or mentoring employees, interns, or student staff.
- Familiarity with University of Michigan operations, Michigan Athletics, or university policies and procedures.
- Demonstrated ability to identify process improvements, support revenue-generating initiatives, and enhance the customer experience.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
NCAA rules prohibit student-athletes, coaches, athletics staff members, student workers, male practice players, managers, and part or temporary staff members from participating in sports wagering activities involving:
- Any NCAA-sponsored sport at any level (college, professional, amateur, or international) list here
- Any event in which NCAA competition is involved
Sports wagering includes, but is not limited to:
- Traditional sports bets placed through sportsbooks, mobile betting apps, or prediction markets
- Prop bets, futures, and parlay wagers
- Fantasy contests that require an entry fee and award prizes based on athletic performance
- Pool betting, squares, and similar contests involving sports outcomes
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
- Generous time off
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.