Golf Shop Manager

Volcano Golf Course, located in Volcano, HI, is pleased to announce an excellent career opportunity for a Full-Time Golf Shop Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

General Purpose

The Golf Shop Manager provides friendly, efficient service to the propertys members and guests, and assists the golf professional staff with golf shop operations, merchandise sales and other golf-related activities.

Essential Duties

Merchandise and inventory

• Receives shipments, prepares merchandise and enters it into inventory through the POS system.
• Sets up attractive merchandise displays and updates them regularly to keep the shop looking fresh.
• Keeps stock at sufficient levels, assists in ordering merchandise for the shop, and places special orders for members and guests.
• Keeps stockrooms organized so items are easy to locate.
• Assists with monthly and quarterly inventory counts in the retail shops.
• Processes return authorizations.

Reporting and recordkeeping

• Runs end-of-month (EOM) reports from the POS/inventory system.
• Enters EOM sales, cost of sales (COS) and inventory figures into the Open to Buy plan.
• Processes receiving documents for accounts payable.
• Maintains a receiving log and cross-checks it against the general ledger each month.
• Accurately records all time worked and reports it for payroll as directed.

Guest service and sales

• Sells retail shop merchandise and provides excellent guest service.
• Accounts for all sales and money transactions made.
• Collects applicable fees from patrons as they arrive.
• Takes reservations (tee times, classes, etc.) and assists customers by phone.
• Assists with tee sheet management.
• Assists with events and marketing.
• May work with guest services and player assistants to help golfers start and play in an orderly way.

Shop operations

• Performs opening and closing procedures for the shop or store.
• Assists with general cleaning of the shop or store.
• Maintains rental club inventory and processes RAs.
• Organizes and maintains the Lost & Found.
• Assists with scheduling and training of shop staff, as directed by the Head Golf Professional.
• Follows safe work practices.
• Maintains regular and reliable attendance.
• Performs other duties as assigned.

Qualifications, Experience and Skill Requirements

• Friendly, positive personality
• Strong communication and interpersonal skills
• Basic computer skills
• Dependable, with a strong work ethic
• Knowledge of the game of golf preferred
• Must have, or be able to obtain, a Blue Card from Hawaii Liquor Control

Education/Experience

Associates degree (AA); or six months to one year of related experience and/or training; or an equivalent combination of education and experience.

Physical Demands

Frequently stands and uses hands, reaches with hands and arms, and talks or hears. Occasionally walks, sits, climbs, balances, stoops, kneels, crawls or crouches. Regularly lifts up to 10 pounds and occasionally lifts up to 50 pounds.

Job Knowledge, Skill, and Ability Preferences

The ability to read and speak English may be required to perform the duties of the job (for example, to communicate with English-speaking customers or co-workers, or to read equipment manuals, which are in English).

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits - Medical, Dental, and Vision coverage
• Retirement Benefits - 401(k) with employer match (19 years of age and older)
• Time Off - Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company's discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.