Government Technologies Group - Systems Application Manager

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Johnson Controls is a global organization focused on smart, healthy, and sustainable buildings. In this role, you will help support complex security and integrated systems programs by combining technical depth, customer focus, and hands-on execution to deliver reliable outcomes for PMO projects and programs.

As a Systems Application Manager, Government Technologies, you will provide technical assistance, system design and management, and subject matter expertise for integrated security systems supporting PMO customers. You will analyze customer needs, define system objectives and requirements, develop solutions for new or existing applications, and support field teams and customers nationwide through training, documentation, troubleshooting, and escalation support.

How you will do it

• Support PMO projects and programs by designing, reviewing, and validating integrated security system solutions for customer requirements.
• Analyze customer needs, translate them into system objectives, and develop practical solutions for new and existing applications.
• Review equipment application and confirm compatibility, correct product selection, and accurate system design against specifications.
• Research system issues, follow troubleshooting procedures, and use manuals, parts manuals, change notices, and bulletins to diagnose and resolve problems.
• Provide ongoing technical support to PMO teams, customers, field technicians, and Business Operations throughout project delivery, start-up, commissioning, and handover.
• Bench test and program access control systems before shipment and provide in-field programming and commissioning support as needed.
• Develop technical documents and field instructions covering wiring diagrams, block diagrams, schematic diagrams, elevations, and step-by-step installation or maintenance guidance.
• Train, coach, and support customer field staff and Johnson Controls Installation/Service Teams on integrated systems and computer-based applications.
• Customize applications with customer IT when required by network security protocols and support configuration changes permitted by the system manufacturer.
• Support legacy equipment assessments and recommend upgrade or integration paths, while confirming infrastructure requirements such as cabling, power, environmental needs, conduits, and raceways.
• Own the quality of every solution by confirming customer intent, system compatibility, and technical accuracy before work moves forward.
• Stay close to the work by reviewing drawings, schematics, software, and manuals carefully, then turning that detail into clear next steps for field teams and customers.
• Remove obstacles early through proactive clarification, practical value engineering, and responsive support during design, start-up, commissioning, and escalation.
• Strengthen outcomes through direct collaboration with customer IT, Business Operations, and field personnel so that system intent, security requirements, and installation realities stay aligned.
• Improve every day by documenting lessons learned, refining technical guidance, and using troubleshooting feedback to drive better standards and faster resolution.
• Work as one team by coaching others, sharing expertise openly, and supporting diverse field perspectives to deliver a consistent customer experience.

What we look for

Required Experience

• 20+ years of security industry field experience with emphasis on computer-based installation and repair (including some IT experience). Experience and programming with multiple PACS and ePACS, along with ePACS help desk support.
• System administration experience for PACS and ePACS platforms.
• SQL database knowledge and experience.
• Direct involvement with customer IT and network teams in support of ePACS environment.
• Direct experience partnering with the System Owner for the customer's ePACS platform.
• Support customer's Authority to Operate (ATO) efforts.

Skills

• Demonstrated in-depth knowledge of FICAM, HSPD-12, and ePACS compliance, requirements, and support.
• Demonstrated component level knowledge of Hirsch and Software House CCURE systems.
• Demonstrated installation and programming of Hirsch and Software House CCURE systems.
• Solid working knowledge and understanding of electronics or electrical theory.
• Ability to implement existing configuration standards and recommend new configurations which perform more efficiently.
• High level of proficiency in PC literacy, Microsoft Office Visio, (or other graphics program) Excel, and Integrating Access Control, CCTV, Intercom and IDS.
• Strong understanding of integration concepts with ability to quickly acquire specialized knowledge as required by the PMO.
• Excellent interpersonal skills: Demonstrated ability to effectively interact with all levels of the internal Johnson Controls' organization, customer organizations, and customer vendors and contractors.
• Strong commitment to top-notch customer service at all levels.
• Ability to communicate clearly and efficiently through phone, Microsoft Teams chat and video, and emails.
• Development of ePACS documentation and standard operating procedures.

Knowledge and Requirements

• Installation, programming, and troubleshooting experience for the following systems:

• Hirsch-Identiv access control and Software House CCURE Access Control.

• Certifications for these platforms is a plus.

• Must have or be able to receive and maintain, at a minimum a public trust.

• Must have or be able to receive and maintain the CSEIP certification.

• Travel as required. Travel will vary. Approximately 25% required based types of projects issued. Travel will also be required for renewal and new certifications.

Preferred

• Associates or Bachelor's degree.
• IT hardware and/or software training, certifications.
• Enterprise PACS migration and support experience.
• CSEIP Certification.
• FIPS 201 standards.
• NIST standards.
• CompTIA certifications.
• Electrical engineering.
• FISMA compliancy.

HIRING SALARY RANGE: $74,000- 121,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.