GREEN DOT: Customer Support Specialist (Rehire)

This role will primarily support TPG partners by managing and resolving shipping-related inquiries submitted via Salesforce ticketing system.

Key Responsibilities

• Respond to customer inquiries via email in a cordial, professional, and timely manner (within 24 hours of receipt).
• Manage a high-volume Salesforce ticket queue related to shipping issues and requests.
• Look up and verify shipping and tracking information using internal Green Dot systems.
• Create and process shipping orders in Oracle based on ticket requests.
• Prepare and deliver status updates and weekly reports on ticket resolution progress.
• Collaborate with internal teams to resolve complex or escalated issues.