Greeter/Host/Hostess

Education/Experience:

• High School education or equivalent, college preferred.
• Previous customer service experience required, preferably in an upscale environment.

Job Knowledge, Core Competencies and Expectations

• Proficient in Club policies, operational hours, and further resources.
• Good organizational, communication, and follow-through skills.
• Knowledge of all products, menus, specials, and special request capabilities.
• Knowledgeable of and able to effectively train new staff on the POS and reservation system.

Job Tasks/Duties

• Greets members and guests in an upbeat and professional manner.
• Anticipates Member questions by pro-actively asking questions of department heads.
• Communicates all important information to service and culinary teams.
• Prepares reservation cards for tables and ensures that changes are promptly communicated.
• Analyzes daily reservations and looks for potentially problematic times or bookings and reports these to the F&B leadership team.
• Makes buffet labels, name cards, sign-in sheets and other collateral for events.
• Develop proficiency in Club policies and standards, helping train peers to expectations.
• Resolves member and guest complaints, documenting both positive and negative feedback.
• Assures that all safety, accident and emergency policies/procedures are consistently followed.
• Assures that pre-opening and closing cleaning tasks are completed as required.
• Performs cleaning and organization tasks to maintain facilities in first class condition.
• Assists with table clearing and re-setting as needed.
• Suggests when additional office supplies and small equipment are needed.
• Coordinates any special requests including dietary needs and allergens with the culinary team.
• Completes other appropriate assignments made by Club leadership.
• Be available nights, weekends, and holidays as required by the Club.
• Addresses all members in a professional manner and by name if possible.
• Answers telephone calls promptly and courteously and directs all calls to the appropriate areas.
• Takes reservations and inputs information.
• Guides members to appreciate areas of the club and to designated tables in the dining area.
• Provides members with accurate information about club events and directs any further questions to the appropriate individual or department.
• Communicates any wait time or reserves for a reservation with the member or guest.
• Takes ownership of member issues and follows problems through to resolution.
• Engages in making sincere, friendly, and personal interactions with membership.
• Performs clerical duties such as filing, folding papers, copying, etc…
• Keeps work areas clean, organized, and stocked with all essentials all throughout the shift.
• Follows the service mission statement to the fullest.
• Other duties as assigned.

Licenses and Special Requirements

Physical Demands and Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
• Continuous repetitive motions.
• May work in hot, humid and noisy environment.
• Must be able to read, write, and communicate effectively in English

Founded in 1907, Cherokee Country Club is one of Tennessee’s premier recreational and social clubs and a valued asset to the Knoxville community.
We aspire to provide an outstanding family club experience where warm hospitality and a broad selection of high quality, year-round social and recreational activities generate a culture of community among our member families. We celebrate our history and traditions while responding to the ever-changing desires of our members.

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