Groom Tech

About the role

Groom Techs are essential to the Digs grooming experience — responsible for providing safe, skilled, and attentive grooming services to every dog in our care. Groom Techs are trained in bathing, drying, and nail trims, and assist groomers with handling dogs during grooming services. This role requires genuine love for animals, a steady hand, and the ability to stay calm and focused in a fast-paced environment. Groom Techs are also cross-trained to assist with kennel and daycare duties as needed. Groom Techs maintain the cleanliness and organization of the grooming space, monitor dog health and behavior throughout each service, and communicate any concerns promptly to their supervisor. A Groom Tech embodies the Digs standard: treating every pup like family and delivering the premium, attentive care our pet parents count on.

Responsibilities

• Groom Techs will be trained to provide grooming duties including bathing, drying, and nail trims
• Assist groomers with handling dogs during the grooming service
• Groom Techs will be cross-trained as kennel techs and will assist in other areas as needed
• Monitor and proactively address dog health, skin, coat condition, and behavior during grooming; report any concerns to your supervisor immediately — zero tolerance for non-approved handling methods
• Deliver a hospitality-first experience by engaging warmly with every dog and making each grooming visit feel welcoming and stress-free
• Keep grooming stations, tubs, and tools clean and sanitized between each dog, including proper use of cleaning chemicals
• Follow all feeding, medication, and allergy protocols for every animal in care
• Sanitize grooming equipment, dryers, tables, and accessories; restock grooming supplies as needed
• Assist with lobby customer relations, ensuring pet parents feel informed and at ease before and after grooming services
• Pitch in on additional tasks that contribute to the overall culture, pet wellbeing, and hospitality experience at Digs
• Work respectfully with teammates and maintain a positive, professional attitude at all times

Qualifications

• Describe the experience and attributes of the ideal candidate
• Knowledge of basic dog behaviors and body language, or a strong desire to learn modern, compassionate animal care methods
• Familiarity with grooming tools, equipment, and safe handling practices
• Customer service experience preferred
• Strong communication skills (written and verbal)
• Ability to handle animals safely and confidently, including large/giant breed dogs
• Ability to follow directions closely (written and verbal)
• Strong ability to work independently and as part of a team
• Ability to remain calm and level-headed with a pleasant demeanor
• Physically able to lift and carry dogs and equipment weighing up to 40 lbs., bend, and stand for long periods
• Comfortable working indoors with dogs of all sizes and temperaments
• Available for flexible scheduling, including holidays and at least one weekend day

Growth Path: Pack Leader 2 or Groomer

Demonstrates readiness for Pack Leader 2 by consistently and reliably meeting all job duties.

• Sets an example for attendance standards by consistently and reliably showing up to work on time and ready to go.
• Demonstrates an exceptional attention to detail and can communicate effectively with peers and supervisors.
• Expresses interest in taking on new responsibilities and takes the initiative to learn new skills.
• Upholds Dig’s Code of Conduct and positively contributes to team culture and teamwork.

What We Offer

At Digs, we take care of our pack. Dental and vision benefits kick in shortly after your start date, and at 90 days you're eligible for a 401(k) with up to 4% company match. At 6 months, medical benefits become available to full-time teammates, and after one year you can join our DigIn Shared Ownership Program — because we believe the people who build Digs should share in its success. Many locations also offer teammates discounted DayPlay as a little extra perk.

Digs Dog Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We are committed to diversity and inclusion and encourage all qualified individuals to apply.