Group Sales Agent (1st Shift)

Group Sales Agent (1st Shift) 
Mt. Olympus Resort in Wisconsin Dells is hiring for 1st Shift Group Sales Agents!

Job Summary

Mt. Olympus Resorts is seeking a motivated and customer-focused Group Sales Agent to manage group inquiries, assist with group bookings, and coordinate reservations for schools, sports teams, corporate outings, tour groups, and other organizations. This position focuses on building relationships with group leaders, preparing quotes, securing bookings, and ensuring groups have a smooth experience from the initial inquiry through arrival.
The ideal candidate has strong communication and sales skills, is organized, and enjoys working with groups to create memorable experiences at Mt. Olympus Resort.
We are hiring full-time employees for 1st Shift.
Available Shift: 7:00 AM–3:00 PM, 8:AM-4:00PM
Weekends and holidays are required; schedules may vary based on group arrivals and departmental needs.
Pay Rate: $15.00–$17.00 per hour

Duties and Responsibilities

• Respond to incoming calls and emails from schools, sports teams, corporate groups, tour operators, and other organizations interested in group visits.
• Prepare group quotes and explain available hotel accommodations, park tickets, packages, meeting spaces, and other resort offerings.
• Follow up with group leads and prospective customers to answer questions, encourage bookings, and secure sales.
• Create, manage, modify, and cancel group reservations accurately in the reservation system.
• Build relationships with group leaders and provide excellent customer service throughout the booking process.
• Explain group rates, policies, payment requirements, deadlines, and available options.
• Maintain accurate group records, reservation details, payments, and special requests.
• Coordinate with the Hotel Front Desk, Park Operations, and other departments to help ensure group visits run smoothly.
• Check in group reservations at the park office or hotel ticket booth, distribute wristbands and tickets, and assist group leaders with arrival procedures.
• Follow up on upcoming group reservations to confirm details and help ensure groups are prepared for arrival.
• Meet departmental sales goals and follow established group sales procedures.
• Maintain professionalism, organization, and attention to detail in a fast-paced environment.
• Perform other related duties as assigned by management.

Qualifications and Requirements

• Previous experience in sales, customer service, hospitality, reservations, or group coordination is preferred.
• Strong phone, email, and communication skills.
• Comfortable discussing pricing, preparing quotes, and following up with potential customers to secure bookings.
• Strong organizational skills and attention to detail.
• Ability to multitask and accurately enter information into computer systems.
• Basic computer skills and willingness to learn reservation software.
• Ability to work independently and as part of a team.
• Availability to work weekends, holidays, and peak vacation periods as needed.

Key Skills for Success

• Group sales and relationship building
• Sales follow-up and lead conversion
• Customer service and communication
• Organization and reservation management
• Problem-solving and attention to detail
• Teamwork and coordination

Work Environment

This position is based in a fast-paced resort environment and combines office-based group sales work with guest-facing responsibilities. The Group Sales Agent will help organizations plan their visits, manage reservations, coordinate arrival details, and check in groups at the park office or hotel ticket booth. The goal is to provide excellent service while growing group business for Mt. Olympus Resorts.