The Sheraton Albuquerque Uptown has been awarded the Gold Level New Mexico Family Friendly Business Award! What does this mean? This means that we offer a host of employee and family friendly benefits to our associates! Some of those benefits include:
- Medical (two options) with vision
- Dental
- 401(k) with 4% company match
- Voluntary Critical Illness
- Voluntary Accident Insurance
- Voluntary Hospitality Indemnity
- Voluntary Term Life Insurance (self, spouse/domestic partner, and children)
- Short-Term Disability
- Long-Term Disability
AND:
- Paid time off (vacation, sick, holiday)
- Meal stipend
- Free uniforms
- Free non-slip shoes (two free pair per year!)
- Positive associate relations
- Associate recognition and events, incentives and rewards monthly
- Ongoing training
- Education assistance
- Major hotel discounts at over 7,000 hotels worldwide
- Other company discounts
A background check and drug screen is required of all candidates selected to move forward in our hiring process.
Our company participates in E-Verify.
JOB RESPONSIBILITIES:
- Meet or exceed pre-determined booking goals for guest room revenue; meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate as needed on individual functions within established guidelines yet maintaining the overall revenue goals.
- Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
- Compiles lists of prospective clients for use as sales leads based on information from newspapers, business directories and other sources.
- Solicit new and repeat guest room and meeting business. Maintain client base of key accounts and conventions. Determine the guest's needs, space availability, and meeting details.
- Make outside sales calls and Telemarket to obtain business. Also utilize site inspections and on-site luncheons to book business.
- Maintain active liaison with competitors regionally through personal contacts, professional and industry associations. Monitor pricing, service levels, facilities and function activities at competitive facilities to ensure the Hotel remains in a competitive position.
- Evaluate a potential piece of business for profitability and overall benefit to the Hotel.
- Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the facility.
- Accurate and timely preparation of detailed Sales Contracts, and Group Resumes as necessary to ensure a common quality understanding of what the client is to receive in terms of products and services. Review function contracts and orders, prior to distribution to client and hotel staff.
- Follows up on the progress of groups booked, such as room night pick up, rooming lists, cut off dates, etc. with the Group Housing Coordinator to ensure maximum occupancy.
- Generate "thank you" notes to clients after functions with prompt follow up of negative client feedback as necessary.
- To be knowledgeable of the competition in the area and our strengths and opportunities.
- Join pertinent associations and attend a few qualified events annually- networking.
- Follow up on bookings and solicit repeat business.
- Attend tradeshows, sales trips, industry functions both locally and beyond.
- Maintain contact with historical and lapsed clients to re-ignite a relationship.
- Service banquet functions prior to guest arrival and make personal contact with client at the time of function with proper introduction of service staff who will handle the event
- Other duties as assigned by the Director of Sales & Marketing
JOB REQUIREMENTS:
- Minimum 1 year of hotel or relevant experience in group sales and/or servicing groups and/or detailing events
- Relevant Bachelor's degree preferred or equivalent combination of education and experience
- Must possess a valid New Mexico Driver's License and a clean driving record
- Must have a vehicle and valid insurance
- CI/TY knowledge is a plus
Sheraton Albuquerque Uptown is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to yadira.delgado@sheratonuptown.com or call 505 349-8024 to let us know the nature of your request.