BASIC PURPOSE:
Coordinates all requirements for various conference groups booked by the Sales Department. Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process. Communicates the needs and expectations of the client with all departments in the hotel. Ensures successful execution of group and client satisfaction.
ESSENTIAL FUNCTIONS:
- Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes) and personal contact with all departments for the success of the group. Maintain an active trace/follow-up system. Ensure accuracy of final folios and provide bill review on completion of program.
- Supervise the execution of groups. Ensure satisfaction of client at the outset of all groups.
- Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Resume Meeting, Sales Meeting Pre-Convention Meetings, Planning Visits.
- Comply with The William Vale standards for conference services, while working harmoniously and professionally with co-workers and planning committee.
- Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel.
- Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
- Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments.
Salary $70,000-$80,000