Growth Lead - Hospice

Rendever is looking for a motivated Hospice Growth Lead to join our team and collaborate with our growing roster of hospice partners. A successful candidate will manage a number of critical responsibilities within the enterprise team and be well-positioned to drive growth in key business categories. The Hospice Growth Lead is responsible for cultivating and expanding relationships with larger operator groups, managing these partnerships with a focus on the broader brand ("logos"), as well as individual community locations. This person will build and sustain long-term relationships, aiming to maximize client retention and satisfaction while actively identifying growth opportunities that drive revenue. This role requires a strategic perspective to recognize each operator group as a gateway for business expansion, targeting upsell, cross-sell, and partnership growth at the organizational level. Responsibilities include project management, strategic planning, sales support, and tailored engagement strategies, positioning each account as a valued, long-term partnership that can evolve in alignment with Rendever's growth objectives.

Key Responsibilities

• Account Expansion Strategy: Identify expansion opportunities across assigned operator groups (~50 per pod).
• Discovery & Proposal Creation: Engage decision-makers, run needs analysis, and prepare proposals for multi-site deployments.
• Deal Execution: Negotiate contracts, secure signatures, and coordinate with the Customer Success Manager for onboarding.
• Pipeline Management: Maintain accurate forecasts and ensure 5× coverage of the quarterly expansion quota.

Customer Retention and Satisfaction

• Develop and implement strategies to enhance satisfaction and loyalty across operator brands, analyzing group-level needs to provide tailored, data-driven solutions.
• Collaborate with the Rendever sales team to streamline onboarding, ensuring consistent engagement across multiple communities within operator groups.
• Design and execute effective customer retention tactics focused on maintaining and expanding brand-level partnerships.
• Identify challenges at both the community and operator levels, positioning Rendever as the ideal system-wide solution.
• Build and nurture long-term relationships with operator brands, focusing on opportunities for logo-based growth.
• Leverage feedback and performance metrics to enhance usage and satisfaction at the brand level.
• Oversee operator group initiatives and growth projects, maintaining focus on strategic account expansion.
• Tailor system usage strategies based on aggregated client feedback and key market insights at the brand level.
• Regularly assess operator needs, using data insights to provide effective, group-based solutions.
• Ensure a high percentage (>70%) of portfolio partners within each operator group are using Rendever systems at least twice per month.
• Maintain a net revenue retention rate of no less than 100% across managed operator groups.

Revenue Generation

• Quota achievement by consistently meeting or exceeding sales targets.
• Ongoing pipeline development, which includes the creation and management of qualified growth opportunities through networking, regional/national conferences, corporate meetings with current partners, cold calls, and inbound leads.
• Sales enablement through the accurate and timely management of all sales activities, pipeline management, and opportunity management within our CRM (HubSpot and Salesloft).
• Identify opportunities for revenue growth within our current partner network, with a specific focus on partners presenting a land and expand opportunity.
• Continuously identify revenue growth opportunities with current clients, through either Rendever's referral program, upsell opportunities, or expansions. Execute strategies that will grow partnerships and increase revenue streams.
• Cultivate relationships with key stakeholders to understand their needs and align our offerings with their goals.
• Foster insights, provide recommendations, and take a hands-on approach in enhancing account-based marketing strategies within our growth accounts
• Negotiate partnership contracts to maximize revenue growth.
• Utilize project management skills to support client initiatives and growth plans.
• Support partnership groups with regular meetings, calls, product tutorials, and data reporting sessions.

Day to Day

• Maintain a high level of attention to detail in all tasks.
• Manage multiple tasks and competing priorities effectively.
• Stay flexible and responsive to evolving market trends and client needs.
• Analyze customer data to inform strategy and drive performance improvements.
• Possess in-depth knowledge of Rendever's product offerings.
• Create and manage weekly call lists for categorized community partners.
• Exhibit excellent time management skills to meet deadlines and prioritize tasks.
• Communicate effectively, both verbally and in writing, during client interactions.
• Follow up on community requests promptly and other needs related to Community Engagement.
• Generate action items based on insights from Google Alerts and industry news.
• Maintain knowledge of the hospice industry and its trends.
• Exhibit empathy, strong listening, and interpersonal skills in client communications.
• Practice patience when addressing client concerns and challenges.
• Use CRM tools (e.g., HubSpot) for tracking account management activities.
• Maintain a strategic perspective in all account management activities.
• Demonstrate adaptability and resilience in dynamic environments, actively listening to community needs in order to tailor engagement strategies and support growth.
• Approach interactions with authenticity to build trust and inspire Rendever usage