Company Description
"Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Job Description
We are seeking a dedicated and detail-oriented Guest Service Associate (GSA) - Housekeeping to join our team. As a GSA-Housekeeping, you will play a crucial role in maintaining the highest standards of cleanliness and comfort for our guests, ensuring their stay is exceptional from check-in to check-out.
- Maintain impeccable cleanliness standards in all assigned areas of the hotel, including guest rooms, public spaces, and back-of-house areas
- Ensure proper usage and safekeeping of departmental master keys and other keys to maintain guest and property security
- Interact with guests in a courteous and professional manner, addressing their needs and concerns promptly
- Collaborate effectively with other departments to provide seamless service and enhance guest satisfaction
- Prepare guest rooms, ensuring all amenities and supplies are properly stocked and meet quality standards
- Follow lost and found procedures strictly and report any discrepancies immediately
- Maintain and properly use all housekeeping equipment, supplies, and materials
- Adhere to safety and hygiene protocols, reporting any potential hazards or maintenance issues
- Participate in ongoing training programs to enhance skills and stay updated on industry best practices
- Assist in maintaining inventory of cleaning supplies and linens, reporting low stock levels as needed
Qualifications
- Diploma or Degree in Hotel Management, or equivalent qualifications
- Strong attention to detail and ability to maintain high cleanliness standards
- Excellent customer service skills with a guest-centric approach
- Ability to work efficiently in a fast-paced environment
- Knowledge of cleaning procedures, products, and safety protocols
- Physical stamina to stand, walk, and perform cleaning tasks for extended periods
- Flexibility to work different shifts, including weekends and holidays
- Strong communication skills in English and local languages
- Willingness to learn and adapt to new procedures and technologies
- Knowledge of local customs and etiquette relevant to Jaipur, India
Additional Information
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times