GSOC Analyst (88361)

Company Overview:

Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing integrated security solutions to government and commercial customers on four continents. Inter-Con remains under family ownership and control and operates as the industry leader in customized, high-requirement security solutions. Inter-Con employs over 25,000 security officers worldwide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience.

Inter-Con is Everywhere Security Matters.

Why Work at Inter-Con?

Passion: Inter-Con is a thriving company that is passionate about its products and people. Joining the Inter-Con family is an opportunity for growth and career advancement in an environment that truly cares for its employees. By joining the Inter-Con family, you're working with the best to build a safer future.

People: Inter-Con is more than a company; it's an alumni base. We believe in placing the right people in the right roles to help them achieve their long-term career growth aspirations. We have helped thousands of security professionals build successful careers in law enforcement, government services, foreign affairs, and more. Your career success drives our success.

Benefits: Inter-Con offers excellent full-time and part-time benefits, including flexible scheduling to accommodate lifestyle commitments, vacation, sick leave, medical and dental coverage, sponsorship for Top Secret Clearance, comprehensive training, discounts on higher education, and much more.

Partner with us to begin a journey that starts with a commitment and leads to a career for life. Stand out. Be proud. Be Inter-Con!

Employment Opportunity

Inter-Con Security Systems, Inc. is seeking qualified professionals to join our team as GSOC Analysts supporting a Global Security Operations Center in Warren, Michigan.

The GSOC Analyst provides continuous real-time monitoring, event intake, dispatch, and incident support for a complex enterprise security program supporting a large, geographically dispersed footprint. Analysts evaluate information from multiple technology platforms, follow established response playbooks, coordinate resources, and document incidents from initial notification through resolution.

This is a full-time position paying $31.25 per hour within a 24/7/365 security operation. Open availability is preferred, as schedules may include days, nights, weekends, holidays, and overtime based on business needs.

Specific benefits include:

• Competitive Pay - $31.25/hour
• Full-Time Employment
• Recognition and Reward Programs
• Training and Career Development
• Opportunities for Medical, Dental, Holidays, Vacation, Sick Leave, and 401(k) Retirement Plan
• Uniform and equipment provided
• Additional benefits vary depending on position

Duties:

• Monitor alarms, CCTV and video systems, access-control activity, intercoms, emergency calls, mass-notification systems, and other digital security signals
• Receive, validate, prioritize, and document security, life-safety, fire, facilities, and business-continuity events
• Dispatch security personnel and other designated resources
• Maintain communication with responders and provide timely updates until incidents are stabilized and closed
• Follow established escalation paths, response playbooks, and notification procedures
• Coordinate emergency and non-emergency workflows across multiple locations
• Operate access-control, video-management, alarm-monitoring, incident-management, mass-notification, and communication platforms
• Perform first-line troubleshooting and appropriately escalate technology issues
• Produce accurate shift logs, incident reports, notifications, summaries, metrics, and trend data
• Maintain situational awareness while managing multiple active events and competing priorities
• Protect sensitive and confidential information
• Participate in drills, tabletop exercises, quality reviews, training activities, and after-action discussions
• Maintain clear and professional communication with security personnel, emergency responders, leadership, and other stakeholders
• Follow all applicable post orders, SOPs, emergency protocols, escalation paths, and client policies

These responsibilities reflect the Analyst JD's real-time monitoring, dispatch, escalation, documentation, technology, and incident-management requirements.

Veterans

Inter-Con is passionate about hiring veterans. In fact, we've hired thousands of veterans over the years and plan to keep hiring as many as we can. If you are a veteran seeking a rewarding career with a team that values those who served and supports your success and growth within our organization, please take a moment to review our website for our extensive opportunities.

Inter-Con Security Systems, Inc. is an equal opportunity employer. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.

Qualifications

Requirements:

• High school diploma or GED required
• 1+ year of experience preferred in a security operations center, emergency communications center, dispatch environment, command center, public safety setting, corporate security operation, or comparable high-volume monitoring function
• Experience monitoring and responding to alarms, video, access-control events, emergency calls, or similar technology-driven inputs preferred
• Ability to rapidly assess information, follow decision trees and playbooks, manage multiple active events, and escalate appropriately
• Strong keyboarding, data-entry, telephone, radio, and professional written-communication skills
• Working knowledge of access control, CCTV/video management, alarm monitoring, mass notification, and incident/case-management platforms preferred
• Valid Michigan guard card or registration, as required for the assignment
• Current First Aid and CPR certification, or ability to obtain and maintain certification before assignment
• Ability to successfully complete required background screening and drug and alcohol testing
• Ability to read, write, and speak English fluently and produce clear, concise, and accurate incident reports
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, Teams, and PowerPoint as relevant to the position
• Ability to maintain confidentiality and exercise sound judgment with sensitive information
• Ability to work within a 24/7/365 operation, including days, nights, weekends, holidays, and overtime as business needs require
• Ability to complete ongoing training and required comprehension and retention testing