GSOC Manager -Tech Client

Allied Universal® Security Services is hiring a GSOC Manager for a Global Tech Client in San Francisco. The GSOC Manager leads the day-to-day operations and continued development of a 24/7 Global Security Operations Center supporting a fast-paced, technology-driven environment. This role oversees GSOC personnel, incident response, threat monitoring, security technology, emergency communications, and operational readiness while ensuring employees, facilities, and business operations receive timely and effective security support.

The successful candidate will be a hands-on people leader who can develop teams, strengthen processes, improve technology and workflows, and make sound decisions during rapidly evolving security incidents.

Salary Range: $150,000-$180,000

RESPONSIBILITIES

• Lead daily operations of a 24/7 GSOC, including security monitoring, incident intake and triage, emergency communications, escalation, and response coordination.
• Lead, coach, and develop GSOC personnel while establishing clear standards for performance, accountability, customer service, and operational readiness.
• Serve as a senior escalation point for critical incidents and coordinate response with security leadership, business stakeholders, emergency responders, and cross-functional partners.
• Develop and continuously improve SOPs, incident response playbooks, escalation protocols, communications templates, and shift operating procedures.
• Oversee threat monitoring and intelligence activities involving events that could impact employees, facilities, travelers, executives, or business operations.
• Maintain strong situational awareness during critical events and deliver timely, accurate, and actionable communications to appropriate stakeholders.
• Oversee the operational use and optimization of security technologies, including video surveillance, access control, alarm monitoring, incident management, mass notification, and threat intelligence platforms.
• Support platforms such as Genetec, SureView, Ontic, Everbridge, ServiceNow, and comparable security technologies.
• Establish KPIs and service-level expectations and use operational data, trends, quality reviews, and stakeholder feedback to improve GSOC performance.
• Conduct training, tabletop exercises, drills, and after-action reviews to strengthen team preparedness and response capabilities.
• Identify opportunities for automation, technology integration, and process improvement that increase efficiency and improve security outcomes.
• Build strong partnerships across Security, Workplace, Facilities, Executive Protection, Emergency Management, Business Continuity, IT, HR, Legal, Communications, and other business functions.

QUALIFICATIONS: (MUST HAVE)

• Five or more years of progressive experience in a GSOC, Security Operations Center, Emergency Operations Center, corporate security command center, intelligence operation, or comparable 24/7 operational environment.
• Three or more years of supervisory, people-leadership, or operational-management.
• Must have Security, Law Enforcement or Military experience.
• Demonstrated experience leading teams in a high-tempo security or emergency-response environment.
• Experience coordinating critical incidents, emergency response, crisis management, or security escalations.
• Experience developing or improving SOPs, incident response plans, escalation procedures, and operational playbooks.
• Experience with physical security technologies, including video management, access control, alarm monitoring, incident-management, mass-notification, or threat-intelligence platforms.
• Strong understanding of physical security, threat monitoring, intelligence, emergency management, and incident-response principles.
• Demonstrated ability to coach and develop employees and establish accountability in a team environment.
• Strong analytical judgment and demonstrated ability to make sound decisions under pressure with incomplete or rapidly changing information.
• Excellent written, verbal, interpersonal, and executive-level communication skills.
• Ability to provide after-hours or on-call support when required.

PREFERRED QUALIFICATIONS: (LIKE TO HAVE)

• Bachelor’s degree in Security Management, Emergency Management, Criminal Justice, Intelligence Studies, Business Administration, or a related field.
• Experience supporting technology, AI, cloud, biotechnology, financial services, or another high-growth/high-consequence environment.
• Experience building, transforming, or maturing a GSOC, EOC, security command center, or comparable 24/7 operation.
• Experience with Genetec, SureView, Ontic, Everbridge, ServiceNow, or comparable platforms, including the use of automation, analytics, or AI-enabled tools to improve security operations.
• Experience with global incident management, crisis management, business continuity, travel security, executive protection support, or workplace violence prevention, including conducting tabletop exercises or emergency-response drills.
• Experience developing KPIs, dashboards, service-level objectives, or security analytics; professional certifications such as ASIS CPP, PSP, PCI, PMP, CEM, or FEMA/ICS certifications are preferred.