Northeast Security is looking for Experienced Ambassadors in Boston Pay Rate: $23
Open Shifts:
Monday-Friday- 9:30am-5:30pm, 10am-6pm, 11am-7pm, 5:30pm-9:30pm,6pm-10pm
Saturdays and Sundays - 9:30am-5:30pm, 10am-6pm, 11am-7pm, 5:30pm-9:30pm,6pm-10pm
If you apply to this posting, a recruiter will call you within 72 hours to discuss shifts and locations.
Responsibilities include but are not limited to:
- Greet guests warmly and provide detailed information about ticket package options, pricing, and special promotions.
- Efficiently handle ticket sales, including online ticket purchase, and walk-up purchases.
- Operate a point-of-sale (POS) ticketing system, compute receipt totals and accurately deliver to guests.
- Assist guests with kiosk operation as needed.
- Handle cash, convert vouchers and/or credit card transactions, make change and issue receipts, valid tickets to guests.
- Accept and verify opening bank, process cash/credit cards from guests and record end of day receipts, prepare deposits for bank and validate deposit against ticketing system reports.
- Ensure accurate and timely issuance of tickets, providing clear instructions on entry procedures and observatory highlights.
- Handle cash, convert vouchers and/or credit card transactions, make change and issue receipts, valid tickets to guests.
- Inform guests of events, closings, restrictions, and any other information necessary to make an informed ticket buying decision.
- Address customer inquiries and resolve any ticket-related issues or concerns promptly and professionally.
- Assist customers in the View shop, offering product knowledge and recommendations on merchandise, including souvenirs, apparel, books etc.
- Process sales transactions accurately using the point-of-sale (POS) system.
- Monitor inventory levels, restock shelves & displays, fridges, and report any shortages to the Operations Management team.
- Maintain inventory, merchandise placement, and accurate counts.
- Assist in end of month counting of retail inventory.
- Assist with visual merchandising to enhance the overall View Boston shopping experience.
- Capture high-quality photo prints for our guests, using the provided equipment and ensure their satisfaction with the print.
- Always provide exceptional customer service, ensuring positive and memorable experiences for all guests.
- Address and resolve customer complaints or issues with a calm and professional demeanor.
- Share knowledge about View Boston's exhibits, events, and technology to enhance the guest engagement.
Requirements:
- Security Experience required.
- Customer Service Experience preferred.
- Strong Sales sales
- Previous Customer Service experience, or related field/education.
- Neat and professional appearance
- Dependable means of transportation
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