Guest Experience Partner

Position Summary

We are seeking attentive, service-minded individuals to join our remote team as Guest Experience Partners. In this role, you will support clients as they plan upcoming vacations by helping them explore options, coordinate requested services, and stay informed throughout the process.

This opportunity is well suited for individuals who enjoy creating positive customer experiences, organizing details, and providing dependable follow-up. Previous professional travel experience is not required. Training and ongoing guidance are provided.

Key Responsibilities

• Discuss vacation goals, destination preferences, travel dates, budget range, interests, and special requests with clients.
• Research hotels, resorts, cruises, transportation, tours, excursions, activities, and vacation packages.
• Identify appropriate choices and help clients understand the options available to them.
• Coordinate selected arrangements through approved supplier platforms and resources.
• Keep confirmations, reservation details, schedules, and planning notes accurate and organized.
• Maintain communication regarding updates, pending decisions, deadlines, and information still needed.
• Assist with routine questions, standard booking changes, and service-related requests.
• Maintain current client documentation while continuing to develop destination and supplier knowledge.

Opportunity Highlights

• Fully remote with flexible scheduling
• Independent opportunity rather than a traditional hourly or salaried employee position
• Training available for individuals entering the travel industry
• Ongoing destination, supplier, and product education
• Access to team support and professional development resources
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Opportunities to strengthen guest service, organization, and planning skills

Qualifications

• Strong written and verbal communication skills
• Friendly, professional, and service-oriented approach
• Strong attention to detail and organizational ability
• Comfortable researching and evaluating information online
• Ability to balance multiple client requests and priorities
• Dependable follow-up and time-management skills
• Resourceful when responding to routine questions or changing needs
• Comfortable working independently and taking ownership of responsibilities
• Willingness to learn booking tools, supplier systems, and digital platforms
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally eligible to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another qualifying region