Guest Relations Agent

Overview

Job Summary Be part of creating an unforgettable Hawaiian experience from the moment our guests arrive.As a Guest Relations Agent with Blue Hawaiian, you'll be one of the first faces our guests see and an important part of making their experience welcoming, seamless, and memorable. From greeting and checking in guests to providing safety briefings, supporting flight operations, and assisting with retail purchases, you'll help create an exceptional experience at every touchpoint.This is a great opportunity for someone who loves working with people, enjoys sharing the spirit of Hawaii, and thrives in a fast-paced, team-oriented environment. You'll become knowledgeable about the local area, our tours, and the experiences we offer so you can confidently answer questions, make recommendations, and help guests make the most of their visit.In addition to delivering outstanding service, you'll support safe and efficient daily operations while following Blue Hawaiian's operational, safety, and company standards. Competitive Pay + Bonus Earning OpportunitiesOur Guest Relations Agents enjoy more than just a competitive hourly wage of $17.65-$21.62 per hour. Team members also have the opportunity to earn additional income through a biweekly commission program. Commissions are driven by retail sales, first-class seat upgrades, and buyouts, with earnings shared among the team based on hours worked-rewarding collaboration while increasing your overall earning potential. What to Expect During Our Selection ProcessWe want you to know what to expect as you move through the selection process for our Guest Relations Agent position at Blue Hawaiian. Here's what the process looks like: Step 1: ApplicationCongratulations! You've successfully submitted your application. Step 2: On-Demand Video InterviewAfter you apply, our Talent Acquisition team will review your application. If your experience aligns with what we're looking for, we'll invite you to complete a brief on-demand video interview. This is your opportunity to tell us more about yourself, your experience, and why you're interested in joining Blue Hawaiian. You'll have 7 days to complete the video, so you can choose a time that works best for you. Step 3: Meet the TeamIf selected to move forward, we'll invite you onsite to meet with our hiring team. This is a chance for us to get to know you better, but just as importantly, it gives you an opportunity to meet the team, see the work environment firsthand, ask questions, and learn more about what it's like to work at Blue Hawaiian. Step 4: Final Selection & Next StepsAfter the onsite interview, our team will complete a final review. We'll keep you updated on your status and let you know what to expect next. We're excited to learn more about you and appreciate the time you invest in our selection process. We hope you're just as excited to learn more about Blue Hawaiian!

Responsibilities

Essential Functions and Responsibilities include the following:

• Provide each guest with a professional and courteous greeting and extraordinary guest service
• Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions)
• Meet or exceed established sales targets in a commissioned environment
• Demonstrate the ability to generate sales and up sell product by "painting the picture" and planning out the guest's stay to improve their experience
• Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved
• Confirmed ability to sell in person and occasionally, on the phone
• Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment
• Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business
• Other duties as assigned

Additional Job Requirements

• Availability Required: Sunday - Saturday
• Generally, 3 - 5 days per week, with one day being on a Saturday or Sunday
• Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm)
• Indicate the percentage of time spent traveling - 0%

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Education & Experience

• High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience
• 1-2 years of sales (or upselling) experience in a performance driven environment
• Extraordinary guest service skills
• Expert-level knowledge of the local area and attractions
• Knowledge of travel and/or ticket industry and concierge experience preferred
• Operational experience preferred

Skills

• Adaptable and able to support change within the business
• Ability to overcome objections and offer alternate solutions
• Timeliness and a professional appearance
• Excellent written and verbal communication skills (fluent English required, bilingual a plus)
• Strong listening skills to be able to identify customer need
• Self-motivated with the ability to work independently in a sales driven environment
• Ability to occasionally lift to 25 pounds and to stand for long periods of time
• Proven ability to juggle multiple duties and prioritize

Computer Skills

• Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
• Demonstrated ability to type 30-40 wpm

Minimum pay

Maximum Pay

Benefits

For more information on our industry-leading benefits, please visit our benefits page here.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)