Guest Service Agent

• Provide the highest and most efficient level of hospitality and customer service expected by our guests.
• Complete the guest check-in and check-out processes, which include assigning guests their rooms and facilitating payment.
• Maintains room inventory of vacancies, reservations, and assignments.
• Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue.
• Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area.
• Attends guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints.
• Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Provides assistance to other team members to contribute to the best overall performance of the department and the hotel.
• Perform according to the company handbook in regard to policies, procedures, and regulations.
• Ensure total awareness of in-house VIPs.
• Maintain a safe and clean work environment.
• Performs other duties as assigned by leadership.

• Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
• Education: High school diploma or general education degree (GED).
• Experience: 1 year within a customer-facing role.
• Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel.
• Flexibility to work any shift, including evenings, weekends, and holidays.
• Excellent verbal and written interpersonal communication skills.
• Proficiency in English required. A second language is desirable.
• Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment.
• Ability to positively communicate and interact with all hotel departments.
• Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs.
• Ability to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation.
• EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.
• Study Hotels is a drug free workplace. Pre-employment drug test and background check required.

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