Guest Service Agent

GUEST SERVICE agent

BASIC FUNCTION                                                                 

Guest Services Attendant is responsible for ticket sales, answering phones, utilizing POS and Credit Card technology, daily cash outs, assisting with customer check in and out for lodging. Attendants are often the first contact with our guests and must maintain a friendly guest-centric attitude to ensure our high quality service standards are achieved with every guest interaction.

CHARACTERISTIC DUTIES & RESPONSIBILITIES                                       

• Selling Tickets and other products
• Organizing season pass holders information
• Answering Phones
• Communicate with others on the daily Ticket knowledge
• Using computerized Point-of-Sale and Credit Card terminals
• Lost and Found
• Lodging check in
• Other duties and responsibilities as assigned

SUPERVISION RECEIVED                                                           

Direction is received from the Ticket Manager

QUALIFICATIONS                                                                 

• Successfully pass a background screening
• Must be able to work weekends and holidays
• Must have a positive attitude and maintain composure under pressure
• Must be able to lift a maximum of 25 pounds
• Must be able to multi task in a fast paced work setting

At Ragged Mountain we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the recreation field, this position requires a flexible schedule, working holidays, weekends and long hours as necessary.

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