Guest Service Ambassador

RollHouse Entertainment
  • Solon, OH
  • $14–$17
  • Instant Apply
1 day ago

Job Description

You are the front-line face of fun! As the first person guests meet when entering the venue, you set an

energetic, welcoming tone for their entire visit while handling lane assignments and check-ins.

  • Welcome Every Guest: Greet visitors warmly with high energy, explain entertainment packages, and answer questions about bowling, arcade specials, and dining options.
  • Manage Bowling Flow: Assign open lanes, enter player rosters into the computerized scoring system, and issue rental bowling shoes in correct sizes.
  • Cash & POS Handling: Operate point-of-sale registers accurately to process cash, credit cards, gift certificates, and arcade game cards with zero drawer discrepancies.
  • Guest Communication: Answer incoming venue calls promptly, provide accurate pricing schedules, and route party planning calls to sales managers.
  • Cleanliness & Staging: Maintain an organized, sanitized service counter and wipe down rental shoe shelves continuously throughout the shift.

RollHouse Entertainment is a privately held family entertainment center provider founded in 1992 and headquartered in Solon, Ohio

Salary

$14.00 - $17.00 per hour

Benefits

Tips, Health insurance, Dental insurance, Flexible schedule, Vision insurance, Life insurance, 401(k), 401(k) matching, Paid training, Referral program, Employee discount

Job Type

Full time, Part time

Schedule

Weekend availability

Numbers & Facts

LocationSolon, OH
Salary$14–$17

Skills

  • Credit Cardsunmatched
  • Credit Processingunmatched
  • Organizational Skillsunmatched
  • Pricingunmatched
  • Rentalsunmatched
  • Salesunmatched
  • Sales Managementunmatched
  • Telephone Skillsunmatched
  • Transportation Routingunmatched

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