Guest Service Representative

Guest Service Representative

Compensation: $16.00 to $18.00 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalate concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

EOE

Qualifications

What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends

• DoubleTree by Hilton Hotel Austin - University Area

  Hotel with 149 rooms

  Beside UT Austin and the Moody Center

  Find us in Austin just off I-35, a short walk to the Moody Center and the University of Texas athletic venues, including UFCU Dish-Falk Field and the DKR Texas Memorial Stadium. The Texas Capitol, downtown, and 6th Street are a mile away. Enjoy our on-site restaurant, lobby bar, outdoor pool, fitness center, and our gift and snack shop.

  1617 North Interstate 35

  Austin, TX 78702

  Managed By Dimension Hospitality