Guest Service Representative

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Why Join Us at Fairfield Inn & Suites by Marriott, Columbus Airport?

Welcome to where your journey begins in the heart of Ohio! At Fairfield Inn & Suites by Marriott, Columbus Airport, we're not just close to the bustling Columbus Airport, but also a stone's throw from the vibrant city life, renowned museums, and the dynamic culture of Columbus. Imagine being just minutes away from exploring the Scioto Mile with its lush parks and interactive fountains or indulging in the local cuisine and shopping at the Easton Town Center. Ready to turn every day into an adventure?

Benefits From Day One

• Start off covered with insurance from DAY 1!
• Enjoy the freedom of paid time off from DAY 1!
• Plan for the holidays with holiday pay from DAY 1!
• Secure your future with 401(k) enrollment after 30 days!
• Hotel and travel discounts to explore destinations worldwide!
• Opportunities for professional development and promotions!

Your Role

As the face of Fairfield, you are the first impression and the lasting memory for our guests. You'll be the go-to person who enchants our guests right from their arrival, ensuring that their every need is met with a smile. Whether it's assisting with a smooth check-in, providing insights on the best local eateries, or ensuring their stay is nothing short of spectacular, your role is pivotal.

Dive Into Your Day-to-Day

• Deliver a warm welcome, making our guests feel at home the instant they step inside.
• Engage in meaningful interactions, ensuring all guest expectations are met and exceeded.
• Drive loyalty by promoting our exclusive loyalty programs and special rate packages.
• Navigate guest needs seamlessly, coordinating with various hotel departments.
• Ensure safety and preparedness by knowing and communicating our emergency procedures.

We Need You If You Have:

• More than 2 years of stellar customer service experience, preferably in the hospitality industry.
• A high school diploma or equivalent educational certificate.
• Outstanding communication skills, both verbal and written.
• The ability to engage and connect in the primary language of our guests and team.
• The energy to stand and deliver top-notch service throughout your shift.
• The capability to occasionally lift, lower, and maneuver up to 30 pounds.

Why Fairfield Inn & Suites by Marriott?

Since 1985, First Hospitality has reshaped the hospitality landscape with a commitment to excellence and a passion for innovation. From the bustling streets of Chicago to the scenic vistas of Columbus, OH, we thrive on the diversity and creativity of our team. We're dedicated to creating a workplace that values and respects differences, promoting a collaborative and inclusive environment that benefits our team and our guests. Join us and become part of a forward-thinking company that looks to the future. Be the difference in a company that cares.

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