Guest Services Agent

Guest Services Agent Job | French Lick Resort, French Lick, IN | Hospitality Online

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Guest Services Agent

French Lick Resort

8670 W. State Road 56

French Lick, IN 47432-9389

Resort with 756 Rooms

5 Locations

401k, Monthly Bonus, Fitness Center, Profit Sharing, Benefits Package, PTO

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The Guest Services Agent embodies the French Lick Resort mission statement - Exceeding Guest Expectations - and provides friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.

Why you will enjoy this job.

French Lick Resort is the Midwests premier resort destination, featuring two historic grand hotels nestled in the Hoosier National Forest of southern Indiana. The French Lick Springs Hotel and West Baden Springs Hotel provide luxurious AAA Four-Diamond accommodations for guests seeking relaxation, romance, family time or excitement. Named America's Best Historic Resort by Historic Hotels of America, this upscale destination features championship golf courses, world-class spas, Vegas-style gaming, horseback riding and activities for kids.

The Ideal Candidate for this Position

The ideal candidate will have exceptional communication skills and enjoy interacting with guests and fellow employees. Someone with a very positive, outgoing, and friendly personality is a perfect fit!

Responsibilities for this Position

• Checks guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Completes all guest transactions thoroughly.
• Promotes and sells special hotel programs.
• Interacts with resort staff in a professional manner, assisting other departments with necessary information.
• Must be knowledgeable of all emergency procedures and resort policies.
• Maintains house bank.
• Communicates all pertinent information to the front office managers and supervisors.
• Follows set procedures on posting, charges, cashing checks, safe deposits and refunds.
• Solicits guest feedback via guest comment cards.
• Cross-trains in PBX, concierge, and bell podium coverage.
• Performs other duties as reasonably requested by management.

Requirements

• Must be a citizen of this country or possess a valid work permit.
• High school graduate or equivalent.
• Must have basic knowledge of computers.
• Pleasant telephone demeanor.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.
• Must possess excellent communication skills.
• Must have ability to write routine correspondence and speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Technical Requirements

• Must be able to read, write and speak English.
• Requires strong organizational skills.
• Must be able to work independently.
• Able to be on your feet for long periods of time.
• Excellent people skills.
• Must meet grooming standards.
• We provide a substance-free environment. Substance testing is mandatory.
• Meet/exceed customer expectations.
• Must meet or exceed the team expectations.

Benefits

• Low-Cost Meals
• Matching 401k
• We are proud to be an equal employment opportunity employer for minorities, women, protected veterans, disabled individuals, and any other protected class.
• EOE/AA

Qualified candidates must be legally authorized to be employed in the United States. Cook Group does not intend to provide sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

Posted October 26, 2026

4 photos

About French Lick Resort

About Us

By the mid-1990s, French Lick Spring Hotel, although still in operation, was a mere shell of its former glory and the abandoned West Baden Springs Hotel was literally crumbling to the ground. As with any great comeback story, it all started with people who refused to give up - local volunteers and the folks at Indiana Landmarks. Seeing West Baden Springs Hotel in a state of ruin devastated the group, whose mission is saving such cherished properties. Soon the Cook family, devoted preservationists who themselves led the restoration of many Indiana buildings, joined the cause and committed more than $600 million dollars to not only save West Baden Springs Hotel but also French Lick Springs Hotel. The Cooks wanted their preservation work to result in living, breathing historic places that would be around for centuries to come. Today, 1.1 million guests visit French Lick Resort annually to experience this "save of the century."

Why a career with French Lick Resort

Whether you're just beginning your career journey or looking for a new professional challenge, French Lick Resort has a career path for you. Our resort includes three hotels (including two AAA Four-Diamond historic hotels), two nationally-acclaimed golf courses, a casino, two world-class spas, over a dozen food and beverage venues, meeting and event facilities, retail shops, horse stables, sporting clays range, bowling alley and more. With so many amenities, we have a variety of full-time, variable (part-time) and seasonal opportunities for you to join our team.

Guests know us for our friendly staff who create memorable experiences. If you are interested in exploring career opportunities with us and want to join our team to accomplish our mission of Exceeding Guest Expectations, then browse our current career opportunities.

Other Job Openings

• Guest Services Agent

• Table Games Supervisor

• Resort Concierge

• Meeting & Events Planning Manager

• Dual Rate TG Supervisor / Dealer

• Assistant Housekeeping Manager

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