Guest Services Ambassador

Join the team that is revolutionizing health care - BayCare Health System

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Title: Guest Services Ambassador

Facility: Land O'Lakes Health Hub

Responsibilities for the Guest Service Ambassador include:

• Function as the guests' liaison to all assigned services.
• Hospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facility
• Act as an advocate for the patient and must communicate effectively with patients, visitors, health system leaders, staff, medical office personnel and referring physicians
• Will need to address & resolve issues, recognizing those requiring escalation to facility leaders and/or manager
• May or may not require performing all job specific functions listed within this description
• Must possess advanced computer skills and is proficient in all of the following modalities/computer applications as appropriate: reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document management.
• Must be proficient within 6 months of hire in waiting room management system and registration and scheduling of one service-line

Minimum Qualifications:

Education

• High School or Equivalent
• Associate's Preferred

Experience

• 1 year customer service or hospitality

Location: Land O Lakes, FL Status: PRN (AS NEEDED)Shift Hours: Variable

Weekend Work: Occasional

Equal Opportunity Employer Veterans/Disabled