Guest Services Associate

Guest Services AssociateSUMMARYThe position of Guest Services maintains essential responsibilities including duties primarily in guest services, housekeeping, safety, and facility conditions. This position functions as a liaison for the guest of the House and the administrative and executive staff. Per the requirements of the McDonald’s License Agreement, Ronald McDonald House must provide 24-hour on-site coverage. ESSENTIAL DUTIES & FUNCTIONSDirect Services

• Promotes an atmosphere of warmth, understanding, and compliance with compassion; Maintains supportive and open communications with families and guests
• Aids Family Services by checking guests in and out, completes all forms and sets up family charts, updates registered guest lists, and monitors guests parking and facility keys and/or card access
• Is always available during scheduled shift(s) to respond to urgent or emergency situations
• Performs all assigned safety inspections. Knows how to use all safety equipment and how to implement emergency procedures
• Responsible to ensure that all areas of the facility and property are clean, organized, and in good repair, performs housekeeping services, and submits work orders to report any damage, theft, or other problems
• Provides phone coverage and front office duties when necessary; Assists Social Workers and medical professionals with family referrals
• Supervises activities of volunteers, community groups, or other organizations while on RMHC property
• Completes a check list of required duties and tasks on each shift
• Reports to the Family Services Manager and/or Chief Operations Officer all instances in which House guests require emotional support, are in violation of House policies, or need assistance in obtaining support services
• Ensures the House is secure
• Leaves a written summary of events while on duty for other staff
• Builds partnerships with community organizations
• Represents Chapter/House to various audiences in a professional manner consistent with image and mission of this organization
• Performs general clerical services as requested by staff

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