Communication Skills, Credit Cards, Customer Support/Service, Detail Oriented, Event Management, High School Diploma, Hospitality and Tourism, Interpersonal Skills, Inventory Management, Multitasking, Problem Solving Skills, RPM, Record Keeping, Retail, Sales, Team Player, Telephone Skills, Up-Selling
Guest Services Representative
Join this exciting, growing entertainment destination as a member of the Guest Service Representative (GSR) team in Jersey City, NJ. GSR personnel must enjoy working with people, be outgoing, friendly and provide a world class guest experience.
We provide upward mobility for all employees who look to grow in their roles and responsibilities.
Job Description
- Support customers by answering phone calls, greeting and assisting them in person
- Assist customers in the self-registration process
- Sell karting options including up-selling races & specials
- Sales of memberships, arcade cards, snacks, apparel, parties, etc.
- Take payment of cash, credit cards and coupons for specials, etc.
- Scheduling and placement of customers into races, groups and teams
- Open / close cash registers, reconcile register drawer at shift close, balance transactions
- Prepare merchandise displays, Re-stock food and apparel and maintain inventory
- Set-up Retail parties and small group events and provide attentive customer service
- Act as Event Coordinator for Birthday parties and other retail events
- Develop Daily To-Do lists and accomplish tasks as time permits
- Open and Close Shifts with attention to preparation and readiness for following shift
- Keep facility in premier condition at all times completing all opening and closing duties
Qualifications
The Customer Service Representative's job skills and specifications include:
- Helpful, friendly and patient attitude and disposition with ability to SMILE at all times
- Excellent interpersonal and communication skills and a great team player
- Ability to accurately record information with strong attention to detail
- Able to multi-task and problem solve
- Able to work 15 to 28 hours per week including weekends and holidays
- Make RPM Raceway the best experience for every racer that walks through our door
Education and Qualifications:
- High school diploma or G.E.D. from accredited institution
- College attendance working towards a degree is preferable with flexible hours available
- Patient, Presentable, Punctual and Responsible