Guest Services Representative

Position Summary:

To serve Nothing Bundt Cakes guests both in person and over the phone with creative 

solutions in a warm and welcoming environment. Guest Service Representatives will also 

perform side work duties for the crafting department, some light cleaning, and some clerical 

duties. 

Requirements:

• Possess a strong sense of teamwork 
• Ability to follow instructions 
• Has integrity 
• Takes initiative
• Fits the Nothing Bundt Cakes Culture
• Has the ability to work well under pressure 
• Outgoing and friendly personality 
• Ability to multitask while paying special attention to detail 
• Strong sales ability 
• Genuine care of others needs
• Ability to work with a sense of urgency 

Responsibilities may include but are not limited to: 

• Abide by all NBC policies and procedures
• Uphold NBC's image and brand
• Assist other departments when necessary 
• Introduce walk-in guests to our bakery and our products with a guest tour 
• Assist guests with walk-in orders while using creative solutions 
• Suggest balloon sales, show porcelain items, and up-sell with candles and cards
• Assist phone guests by placing incoming  orders
• Give cake presentations while performing quality control tests
• Operate & balance (POS) point of sale with accuracy and efficiency 
• Gather guests email addresses 
• Keep samples available during all hours of operation 
• Maintaining a strong knowledge of NBC's products, prices, and promotions
• Keep retail area clean, swept, neatly merchandised, 
• Dust all retail surfaces twice per week, including all counter tops, and POS stations
• Duties assigned by crafting department such as fluffing bows and making design pieces.
• Track inventory and commission sales