MUST have admin or hotel expMust have flexible availability
The Guest Services position is responsible for the daily operations of the Front Desk providing attentive, friendly and courteous service to all members and guests of Bentwater Yacht & Country Club.
Essential Functions include but not limited to the following:
- Greet all members and guests and make them feel welcome.
- Answers telephones and routes calls to appropriate departments.
- Distributes faxes to appropriate persons, departments or members.
- Receives and delivers messages for members, guests and other employees.
- Copy and/or fax items for members, guests and other departments.
- Confirms reservations for: Villas, Special Events, & Dining
- Confirm all reservations with members.
- Responsible for checking guests in and out of Villas
- Receives payments for stays in Villas and member statements.
- Maintain Villa occupancy report
- Complete daily night audit reports.
- Maintains supply of guest check-in packages.
- Responsible for folding, stuffing and mailing monthly member statements.
- Post and mail all outgoing mail for both club and member.
- Dispatch maintenance, housekeeping and other departments to areas as needed.
- Provide information on activities and special events to members and guests.
- Distribute office supplies for all departments.
- Complete miscellaneous typing and projects for other departments.
- Prepare labels for mailings.
- Prepare name tags for activities that require them.
- Assist members and guests with special needs/requests in the Villas.
- Other duties as assigned by the Front Desk Supervisor.