Guest Services Specialist (Contract)

Contingent work is an excellent fit for individuals seeking career flexibility and non-traditional work arrangements, while still being highly motivated to deliver exceptional results in dynamic, high-profile environments. In this assignment, you will be working with Coinbase through our Managed Service Provider—partnering with one of the most influential cryptocurrency companies in history, dedicated to empowering their customers’ success through innovative solutions.
 

Role Overview: The Workplace Experience team drives global connection and inclusion throughout the employee lifecycle. We create and support inspiring, safe, and efficient environments, enabling employees to perform their best work. As the concierge team of the workplace, we handle unexpected needs and execute company-impacting projects. The Workplace Coordinator will focus on hospitality-driven services such as access assistance, meal coordination, event planning, and offsite management, ensuring a seamless and exceptional experience for employees and guests.

Responsibilities:

Managing In-Office Experience: Serving as the primary point of contact for employees and visitors, ensuring a great first impression with a warm and welcoming atmosphere. Provide access assistance, in tandem with onsite security.

  Event and Meeting Coordination: Serve as a contact point for offsites, events and meetings, managing setup requirements, and providing hands-on support for events, room configurations and deliveries.

Hospitality Services: Manage meal coordination for employees, including any lunch catering, special dietary requests, and meal ordering for meetings and events. Oversee the stocking of snacks and beverages. Collaborate with vendors and providers to ensure high-quality service delivery.

  Managing Workplace Operations: Address employee requests in coordination with property management, conducting regular office audits, and ensuring all facilities issues are promptly resolved. Coordinate with building management to ensure quality services, compliance with lease obligations, and collaborate with IT, AV, and Security departments for any operational needs.

  Employee Experience & Support Services: Monitor and respond to tickets, emails, Slacks, and calls, routing requests appropriately. Assist with or manage special projects as needed, contribute ideas to enhance team productivity, effi ciency, and service quality, and ensure the accuracy, production, and retention of key program materials.

 Requirements:

  2+ years of experience in Hospitality and/or Workplace Operations.

Excellent customer service skills with a pleasant and calm demeanor.

  Previous experience with event assistance and coordination.

  Broad knowledge of Workplace Operations policies and procedures.

Ability to work in a flexible, positive, and team-oriented environment, embracing process improvement.

Strong organizational and multitasking skills.

Proactive self-starter with minimal supervision.

  Excellent communication skills (verbal and written).

Proficient in Google Suite.

Ability to be in-office daily.

  Capable of walking, standing, kneeling, and carrying objects up to 50 lbs.
 

Benefits offered: Medical, Dental, Vision, 401K

Magnit Global (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. 

This post is for a contract assignment. Assignment duties and duration are subject to business needs and requirements. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity/expression, age, veteran status, disability, genetic information, or other legally protected characteristics.

California Notice. Qualified applicants with arrest or conviction records will be considered for employment in accordance with law, including the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Criminal history may have a direct, adverse, and negative relationship with the following job duties: protect and return property, adhere to confidentiality requirements, comply with security requirements, adhere to policies and codes of conduct.

We may use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision-making in the hiring process.