Guest Services Specialist

Job Title: Guest Services Specialist

Location: Seattle, WA

Position Type: Contract 

Duration: 6 / 12 Month

Work Type: Onsite 

Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

The Employee & Workplace Experience (EWX) team focuses on the places and programs that defi ne and drive culture, which sets us apart from other companies.
We accomplish this by influencing the way employees connect, collaborate, and celebrate.
Whether it be how we recognize employees, how employees choose to work, or how you stay connected to your team, the EWX team is focused on developing a best-in-class experience for our employees and teams.

Role Overview:
The Workplace Experience team drives global connection and inclusion throughout the employee lifecycle.
We create and support inspiring, safe, and efficient environments, enabling employees to perform their best work.
As the concierge team of the workplace, we handle unexpected needs and execute company-impacting projects.
The Workplace Coordinator will focus on hospitality-driven services such as access assistance, meal coordination, event planning, and offsite management, ensuring a seamless and exceptional experience for employees and guests.

Responsibilities:
● Managing In-Office Experience:
Serving as the primary point of contact for employees and visitors, ensuring a great first impression with a warm and welcoming atmosphere.
Provide access assistance, in tandem with onsite security.
● Event and Meeting Coordination:
Serve as a contact point for offsites, events and meetings, managing setup requirements, and providing hands-on support for events, room configurations and deliveries.
● Hospitality Services:
Manage meal coordination for employees, including any lunch catering, special dietary requests, and meal ordering for meetings and events.
Oversee the stocking of snacks and beverages.
Collaborate with vendors and providers to ensure high-quality service delivery.
● Managing Workplace Operations:
Address employee requests in coordination with property management, conducting regular office audits, and ensuring all facilities issues are promptly resolved.
Coordinate with building management to ensure quality services, compliance with lease obligations, and collaborate with IT, AV, and Security departments for any operational needs.
● Employee Experience & Support Services:
Monitor and respond to tickets, emails, Slacks, and calls, routing requests appropriately.
Assist with or manage special projects as needed, contribute ideas to enhance team productivity, efficiency, and service quality, and ensure the accuracy, production, and retention of key program materials.

Requirements:
● 2+ years of experience in Hospitality and/or Workplace Operations.
● Excellent customer service skills with a pleasant and calm demeanour.
● Previous experience with event assistance and coordination.
● Broad knowledge of Workplace Operations policies and procedures.
● Ability to work in a flexible, positive, and team-oriented environment, embracing process improvement.
● Strong organizational and multitasking skills.
● Proactive self-starter with minimal supervision.
● Excellent communication skills (verbal and written).
● Proficient in Google Suite.
● Ability to be in-office daily.
● Capable of walking, standing, kneeling, and carrying objects up to 50 lbs.