Technology Support Technician 30
Report To: Manager of Technology Field Operations
Location: Campbell Resource Center
General Statement of Duties and Responsibilities:
Under general supervision, provides first-level technical support for district technology systems, devices, classroom technology, and end users. Installs, configures, maintains, and troubleshoots computer hardware, software, peripherals, and basic network-connected devices. Supports daily technology operations within assigned schools and district locations while ensuring a high level of customer service and responsiveness to staff and students.
Duties and Responsibilities:
- Installs, configures, maintains, and troubleshoots district-supported devices, including desktops, laptops, Chromebooks, printers, and peripheral equipment.
- Provides first-level support for hardware, software, classroom technology, and technology-related service requests.
- Assists users with district-supported applications, operating systems, and technology resources.
- Supports classroom technology, instructional technology equipment, and school-based technology initiatives.
- Performs basic troubleshooting of network-connected devices and connectivity issues and escalates complex issues as appropriate.
- Assists with device deployment, collection, replacement, inventory management, and asset tracking activities.
- Maintains accurate records related to technology installations, repairs, inventory, and service requests.
- Works collaboratively with Service Desk, Network & Field Operations, Enterprise Systems, and school-based staff to resolve technology issues.
- Provides basic technology training and guidance to staff and end users.
- Performs related duties of a similar nature, as requested by the supervisor, which are commensurate with the position.
Quali?cations:
Required:
- High school diploma or equivalent
- Minimum of one year of experience supporting computer hardware, software, or technology systems
- Ability to troubleshoot basic hardware and software issues
- Ability to communicate effectively with technical and non-technical users
- Ability to follow written technical procedures and instructions
- Valid Massachusetts driver''s license
- Ability to lift and transport computer equipment and technology devices
- City of Boston residency required
Preferred:
- Experience supporting technology in a K-12 educational environment
- Familiarity with Google Workspace, ChromeOS, Windows, or Microsoft 365
- Experience with inventory or asset management systems
- Basic understanding of networking and wireless technologies