H2O Pre-Tenancy/Tenancy Sustaining Resource Specialist

DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):

• Follow the H2O Housing Pre-Tenancy and Tenancy Sustaining services workflow and checklist.
• Adhere to the policies and procedures for the H2O Housing Pre-Tenancy/Tenancy Sustaining Services program and the organization.
• Locate and engage referred participants.
• Maintain a caseload of no more than 15 participants at a given time.
• Meet with participants in shelters, in the community, and in their homes.
• Be knowledgeable of community resources and refer participants as needed.
• Work collaboratively with other community support providers, outreach teams, Health Care Providers, Housing Authorities (Housing Specialists), landlords, social workers, and leasing team.
• Attend and provide support to participants during voucher briefings and attend match meetings.
• Assist with the search for housing, complete housing applications, request reasonable accommodations if needed, ensure that the living environment is safe and ready for move-in, and assist with the annual housing recertification, inspections, or other housing processes.
• Conduct home visits with the approval of the participant to ensure living settings are safe and appropriate.
• Assist participants with developing a housing care plan and support for the follow-through and achievement of the goals defined in the plan.
• Assist participants with obtaining required documents to secure housing (e.g., Social Security Card, birth certificate, income verification, prior rental history).
• Assist participants with accessing legal services to remove barriers to housing (i.e., expungement of criminal records).[MB1] 
• Assist participants with finding solutions to pay fees and expenses related to leasing or move-in.
• Utilize harm reduction interventions and methodologies to provide client-centered services to keep them in housing.
• Utilize skills regarding crisis prevention and intervention.
• Provide early identification and intervention for behaviors that may jeopardize housing.
• Coach participants on developing and maintaining key relationships with landlords/property managers.
• Provide continuous assessment of participant needs to determine the service duration of the program.
• Assist participants on re-housing options and minimizing legal impacts or barriers resulting from termination (i.e., mutual rescission) in the event of a possible eviction or housing termination.
• Provide information and referrals, and schedule appropriate follow-up assistance with participants as appropriate.
• Assist participants in the program with accessing mainstream benefits.
• Assist participants with transportation needs as appropriate to reduce barriers to housing stability.

• Attend supportive services events as scheduled.
• Attend trainings that increase knowledge and maintain high fidelity to the model.
• Coordinate, facilitate, and/or attend meetings relevant to the program.
• Daily documentation in Unite Us and HMIS databases.
• Document and report any emergencies or events to leadership immediately, not to exceed 24 hrs.
• Ensure compliance with safety and health regulations, and all other relevant policies and procedures.
• Attend meetings with collaborating agencies as scheduled.
• Attend agency meetings as required, such as All Staff meetings.
• Demonstrate adherence to Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Other duties as assigned by leadership.

KNOWLEDGE, SKILLS, AND ABILITIES

• Extensive knowledge of services for homeless individuals and families.
• Familiarity with the Tucson community, including mainstream social services, employment, and housing options.
• Altruistic drive to help others succeed, balanced with focused drive for achievement of goals.
• Ability to work effectively, compassionately, collaboratively, and efficiently with program participants, the public, staff, and volunteers.
• Ability to communicate proficiently and accurately verbally and in writing.
• Strong presentation skills and comfort presenting information to groups in person.
• Ability to perform successfully with minimal supervision.

• Excellent organizational and time management skills.
• Problem-solving skills to address unexpected situations efficiently.
• Capacity to maintain a calm and professional demeanor, especially in challenging situations.

MINIMUM QUALIFICATIONS

• Must have held a valid driver's license for the last 5 Years.
• Must possess valid proof of insurance and be an insurable driver through Primavera.
• Bachelor’s degree in social service or related field, or at least four years of relevant experience and education may be considered in lieu of degree.
• Minimum of two-year case management experience working with the unhoused population, low-income families, and or individuals experiencing chronic health, mental health, and substance use disorders.
• Demonstrated proficiency with basic computer systems and software, including Microsoft Office products, including Outlook, Word, and Excel, and web-based data systems.
• Demonstrated history of excellence in verbal, written, group presentation, and time management skills.
• First Aid/CPR certification or ability to obtain.
• Must possess a current fingerprint clearance card at the time of interview.
• Must be able to satisfactorily complete the background check process.

PREFERRED QUALIFICATIONS

• Bilingual (English/Spanish).
• Four years of professional experience working for a non-profit organization or a program working with the unhoused population, low-income families, and or individuals experiencing chronic health, mental health, and substance use disorders.
• At least two years of experience working with persons with Serious Mental Illness (SMI).

PHYSICAL ENVIRONMENT/CONDITIONS

• Ability to stand, walk, and work outside in streets, washes, and desert homeless camps (in the desert climate) for up to four hours per shift.
• Ability to work in an office environment, seated and/or standing, with moderate office noise.
• Ability to stand, stoop, bend, and lift up to 40 pounds.
• Visual acuity to discern data and information, and hand dexterity to accurately enter information into computer systems.